How can your cloud provider help you improve your data security?

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Cloud computing is a breakthrough for many companies, bringing flexibility and cost savings. For example, it reduces the need for physical networks and allows for more remote work.

But as with any major change in the IT industry, cloud computing presents a multitude of new security risks to IT infrastructures and organizational data.

In this article, our IT outsourcing experts share 3 ways your cloud provider can help you protect your sensitive data.

Facilitating the integration of your multiple IT security devices

Like many Quebec companies, have you purchased a number of security devices to better protect your sensitive data stored in the cloud? That’s already a good start! But did you know that your cloud provider can help you get the most out of them by integrating them?

Integrating your compatible cybersecurity tools means that they will no longer work independently. They will instead be interconnected, allowing them to share threat data and work together to counter different types of cyberattacks.

This will provide you with increased overall protection that is much better suited to cloud infrastructure.

Automating cybersecurity processes

The techniques used by hackers and cybercriminals are becoming increasingly sophisticated. For the most skilled of hackers, it only takes a few seconds to get hold of sensitive data or cause computer breakdowns once they have gained access to a network.

In order to increase their level of protection against such rapid attackers, companies can ask their cloud provider to automate certain security processes. This way, an attack will automatically trigger a series of data and equipment protection measures, which will greatly limit the amount of damage that a hacker can cause.

Automated cybersecurity measures will also make it easier for your cloud service providers to do their jobs. They will no longer have to target infected devices, find and destroy malware and implement protections across the entire IT environment in a very limited amount of time during an attack. Everything will be done automatically!

The benefit of a unified management system

To ensure the security of your ever-changing cloud infrastructure and privacy policies, you need a unified management system that centralizes data, access, configuration and policy coordination.

A unified management system implemented by your cloud provider will allow your IT department to relay and correlate threat information, enforce privacy policies consistently and make changes wherever they are needed in a single action.

Enjoy the benefits of totally secure cloud computing with the support of Groupe SL

In conclusion, cloud computing offers many advantages to businesses. However, its implementation and use should always be coupled with a reassessment of cybersecurity needs by IT security specialists. Otherwise, the benefits of the cloud could quickly be overshadowed by privacy issues arising from a lack of protection.

If you are looking for a partner who is equally at ease with cloud computing and cybersecurity for your company, contact our team! We will be able to determine your needs and recommend customized solutions.

What is workspace virtualization?

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Have you heard of the concept of workspace virtualization, but don’t know exactly what it is and how it can benefit your business?

Rest assured, Groupe SL’s team of IT outsourcing specialists is here to provide you with the answers you are looking for.

Virtual workspace definition

A virtual workspace is a workplace where employees are connected to each other via digital tools, no matter where they are physically located.

Users in a virtual workspace bridge the physical distance between them with a set of computing tools designed to support close communication and collaboration. These tools often consist of software that uses cloud computing to make various virtual desktops and business applications (like those found in the Microsoft 365 service) accessible from a data center.

A virtual workspace therefore simulates a real-world physical office.

An example to help understand workspace virtualization

For a better understanding of the concept of workspace virtualization, here is a more concrete example.

Rather than having to install all business software on a new employee’s computer, the employee could simply connect to the Internet with their personal device to access the company’s cloud-based data center. From there, the employee will have quick and easy access to all of their published, SaaS and mobile applications via a single, secure unified workspace.

Workspace virtualization therefore allows the operating systems, applications and data of the underlying hardware of a computing device to be ignored, which simplifies IT infrastructure management.

The benefits of enterprise desktop virtualization

Now that you have a better idea of what workspace virtualization is, you may be starting to realize the full potential of implementing it in your business.

Better data security

When a workspace is virtualized, data and applications never leave the data center.

For a company that works with sensitive data and confidential information, desktop virtualization can therefore reduce the risk of data loss at the terminal level, thanks in particular to an online backup.

Furthermore, it is much easier to implement security measures like two-factor authentication with a virtual workspace.

Assured compliance

Many companies have to meet stringent requirements in order to operate in full compliance.

Compliance may require a company to update each employee’s computer, which is a daunting task for organizations with dozens or hundreds of employees.

With desktop virtualization and hosted cloud solutions, cloud software updates will ensure that employees are working with compliant software.

Reduced workspace costs

A virtual workspace eliminates the need to provide employees with a physical workspace.

Companies that rely on this technology could save significant amounts of money in rent, heating, insurance and security costs, to name a few.

Similarly, desktop virtualization is a good way to make more room for remote work without compromising productivity. Not to mention that it could allow you to hire candidates from anywhere in the world.

Groupe SL helps you get the most out of your virtual workspace

In conclusion, workspace virtualization is a fairly abstract concept, but the benefits are tangible for companies that decide to implement it.

If you’d like to speak with workspace virtualization experts to find out if and how your organization could benefit, please don’t hesitate to contact us. We can develop a deployment plan tailored to your organization if you decide to make the move.

Azure AD: a tool to lighten the IT department’s workload

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As companies leave the office behind and start prioritizing remote work, their IT departments are faced with new challenges. One of the biggest difficulties to resolve is remote access to IT resources.

In this article, our IT outsourcing services specialists explain how Azure AD can help you better manage remote access to your cloud resources such as Microsoft 365. They also present two other tools that can help you manage your IT infrastructure while your employees are working from home.

What is Azure AD?

Azure Active Directory, or Azure AD for short, is an identity and access management (IAM) program that is hosted on the Microsoft public cloud. It includes a variety of features and services to help companies better manage access to their IT resources, particularly those that are cloud-based.

This service is much more powerful than a local Active Directory, because it gives organizations the ability to implement cybersecurity and monitoring features more easily and at a lower cost.

Azure AD: advantages for companies

With Azure AD, users can sign in to all local and cloud-based web applications with the same authentication. The program is compatible with multiple platforms and devices, and can be integrated with all Microsoft 365 software.

With Azure AD, companies can implement multi-factor authentication, manage passwords and self-service groups, automatically control access, add devices, and monitor the use of critical applications.

Azure AD lightens the load on IT departments by facilitating access and automating certain tasks. It also secures access to companies’ sensitive data.

Intune and Autopilot: two programs that complement Azure AD

If your goal is to reduce the amount of time your IT department spends on configuration for new computers and users, you may want to consider Intune and Autopilot, two programs that complement Azure AD well.

Intune: a cloud service for managing mobile devices and applications

Intune is a cloud-based software that handles mobile and non-mobile device configuration, software deployment, update management and compliance.

With this tool, your employees can use their personal mobile devices at work without the risk of confidential data breaches. Intune protects your organization’s data by isolating it from the user’s personal data and requiring authentication before performing certain operations.

Intune also provides other convenient features for administrators:

  • Inventory of the devices that access the company’s IT resources
  • Configuring devices to meet current security and integrity standards
  • Deleting company data when a device is lost or stolen
  • And more

Windows Autopilot: ideal for pre-configuring new devices

Windows Autopilot is a collection of technologies used to pre-configure new Windows PCs for professional use. IT departments can also use Autopilot to reset, repurpose and recover devices more quickly and easily.

With Autopilot, users who receive a new device can connect to a network and start working in just a few simple steps. All the IT department needs to do is verify the employee’s credentials, saving the IT infrastructure manager considerable time and effort.

Groupe SL is your best resource for more information about Azure AD, Intune and Autopilot

If your company wants to encourage employees to work from home without making things more difficult for the IT department, Azure AD, Intune and Autopilot can help. In addition to automating as many tasks as possible, these tools will make your infrastructure more accessible and secure.

If you want to find out more about these tools or implement them at your company, contact our team today! We will be able to provide you with customized deployment support.

Why is two-factor authentication recommended to protect your corporate communications?

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To adapt to the global pandemic and continue to operate while complying with government guidelines, many companies have turned to working from home. In doing so, a tremendous amount of information is now exchanged online.

Unfortunately, many organizations are not aware that their business communications are not secure enough. Many still rely on standard security procedures requiring only a simple username or password, which are no longer sufficient to guarantee the confidentiality of online exchanges. They are therefore vulnerable to theft of confidential information and sensitive data by cybercriminals.

For a better level of corporate communications protection, new user identification strategies have therefore been developed. Among these, two-factor authentication is undoubtedly one of the most effective and easy to implement.

In this article, our cybersecurity specialists explain this computer protection measure and how it is useful for companies that allow working from home.

What is two-factor authentication?

Two-factor authentication, also called 2FA, is a secure computer access process in which the user must provide two pieces of evidence in order to be authorized to access a program, feature or file.

This strategy therefore provides a higher level of protection than single-factor authentication (SFA) methods, where the user only has to provide a single piece of information, such as a password or access code.

Different types of identification factors that may be required during an access request

There are several types of identification factors that may be requested during an access attempt. This creates unique combinations that cybercriminals cannot duplicate.

Knowledge factors

This is information that only the user should know. Passwords and personal identification numbers (PINs) fall into this category.

Possession factors

This is an object that the user should have with them at the time of the access request. It may be a magnetic token or a security card, for example.

Biometric authentication

This identification factor relies on the fact that each user has unique physical characteristics such as fingerprints or retina shape. Facial recognition is based on biometric factors.

Location verification

Location verification requires the user to be in a particular location. The user will not be able to log in if they are outside the geographic area where they should be. The origin of an access request can be known based on geolocation information such as an IP address.

How does two-factor authentication protect your business communications?

When working from home, a lot of confidential information circulates online and a large amount of it must be accessible to remote workers. Many organizations also rely on cloud hosting solutions to increase employee mobility.

A hacker who succeeds in pretending to be an employee and accesses a company’s computer resources could therefore easily seize data of great value to the organization (plans, formulas, research, creations) or cause system failures that result in operational shutdowns.

By requiring a second form of identification, two-factor authentication reduces the likelihood that a cybercriminal could impersonate a user and gain access to your computers, online backups, accounts or other sensitive resources. Even if a fraudster has been able to get his hands on your password, he won’t have the second element required to authenticate.

You also protect your customers by using 2FA

A computer attack can also have a direct impact on your company’s results if it causes a customer data breach. Worse yet, it can lead to a loss of credibility and make you lose their trust and loyalty.

A company’s effective IT infrastructure management therefore needs to include cyber security strategies for a high level of confidentiality and computer data security, such as two-factor authentication.

2FA on transactional sites

On a transactional site where customers need to enter sensitive information such as credit card numbers, two-factor authentication provides an additional layer of protection that enhances website and transaction security.

By creating a reassuring experience, businesses increase their ability to create seamless customer interactions.

Groupe SL helps you secure your communications and IT infrastructure

In summary, two-factor authentication is a very effective cyber security strategy for restricting access to your computer resources and sensitive information to authorized individuals. In a remote work context, it can make your communications more secure and even reassure your customers. You should therefore consider integrating it into your existing protections.

At Groupe SL, we can perform an IT security audit to identify security vulnerabilities in your IT system and determine if you should use 2FA. Based on this audit, we will also be able to offer customized solutions to strengthen your protection against threats such as viruses and hackers.

How to effectively manage a remote team with Microsoft 365

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In 2020, many companies have been battling the odds to remain in business. Many of them have been able to survive the storm that is still raging by requiring their employees to work from home.

Introducing remote work into an organization is no small feat. It requires, among other things, appropriate IT tools and a new approach to manage a remote team.

Find out how some of the features of Microsoft 365 can help you manage your remote teams.

Microsoft 365 helps you better supervise remote work

You may already know that Microsoft 365 offers a number of tools and features that help employees collaborate while working from home. For example, using Microsoft Teams  allows your work teams to stay connected and communicate effectively through chat and video features.

Did you know that various software packages in the MS 365 suite also offer managers the possibility of consulting various statistics about their employees’ productivity?

A better overview of communications

Project managers whose employees use Teams can have access to valuable information for satisfactory results:

  • Number of team calls
  • Number of team chats
  • Number of private chats
  • Number of virtual meetings
  • And more!

You can even find out who attends these meetings, even if they include collaborators from outside the company. Teams statistics also make it possible to know who is involved in teamwork and who works more often alone.

Reports that measure the commitment of employees who work from home

Microsoft 365 can generate advanced reports and analyses that contain a wealth of information to identify each employee’s level of engagement and effectiveness during their shifts.

For example, you could track the use of applications such as SharePoint and OneDrive to see which documents have been viewed and modified and by who.

The reports can also provide information about the use of various Microsoft 365 suite computer programs, which helps identify process improvement and employee training opportunities.

Microsoft 365 helps you optimize your IT infrastructure for remote work

As previously mentioned, Microsoft 365 offers a high-performance application platform that provides detailed statistics on employee work, which helps you manage your remote team. However, the proper functioning of the MS 365 platform is partly dependent on the IT infrastructure your company relies on. This is why you should be able to identify when certain operations are slow or do not work.

With this in mind, a global performance metrics solution can provide full insight into all Sharepoint components: site collection, web application, database, events, and more, so that administrators can measure all aspects of the infrastructure. They will get an insight for optimizing the performance of the hardware that the company relies on.

Microsoft 365 provides security for data exchanged between remote workers

Cybersecurity of confidential data exchanged between employees is at the heart of remote working concerns. Employees therefore need to work with a secure infrastructure so that they can share confidential or personal information without the risk of it ending up in the hands of ill-intentioned people.

By using the Microsoft 365 suite and Teams, your company can create a secure workspace for collaboration and file sharing. You can also create online backups using MS 365 to securely store files and documents while keeping them easily accessible to those who need them to work.

Contact Groupe SL to get the most out MS 365 and your remote teams

In conclusion, implementing Microsoft 365 in your business can help you make sure that you get the most out of your remote teams. You will then be able to monitor your IT infrastructure and remote employees’ performance, in addition to securing the data exchanged between employees.

Regardless of the reasons that drive a company to implement Microsoft 365, it remains a productivity and collaboration tool that is almost essential in a remote work environment.  For more information on Microsoft 365 solutions or to discuss your needs with a company specialized in IT outsourcing, contact Groupe SL.

How to use Microsoft Teams in a business

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A worthy heir to Skype Enterprise, Microsoft Teams is a software that redefines the way businesses and their employees work remotely. When working remotely, MS Teams makes it much easier to collaborate and communicate with likeminded colleagues.

However, to truly benefit from the implementation of Microsoft Teams within an organization, it is essential to use its many features correctly, including private chat, conversations, virtual meetings and calls, to name a few.

Here is a short guide to using Microsoft Teams to the fullest in a business.

Communicate effectively with colleagues using Microsoft Teams

With MS Teams, you can create work teams based on the organization of a project and the related tasks.

Within each team, channels are sections that organize conversations so that members working on a specific part of a large project can collaborate without involving the entire team.

Users can use channels to chat, share files (Word, Excel and other files using Microsoft 365), hold meetings and share their screens. All content is saved online and easily accessible.

Like teams, channels can be private or public. Conversations, files and notes on the different channels are only visible to team members who have permission to participate in those channels.

Here are just a few tips to effectively communicate on MS Teams.

Make sure to tag your recipients

If you want a quick response from a colleague, simply tag them in your message with the “@” symbol. This will notify them and they will quickly become aware of your message.

Ask participants for permission before inviting new users to a conversation

Users invited have access to all content that was shared in a conversation. To protect your company’s confidential data or private information, ask your colleagues or IT service departments for permission before inviting external users to collaborate on Teams.

Improve calls and meetings using Teams

When remote working, Microsoft Teams can help improve your business meetings and even your training with an online meeting feature for up to 10,000 users.

Online meetings can include anyone inside or outside of a company. This feature also includes scheduling assistance, note-taking assistance, file uploads, and chat during meetings.

Here are some tips to follow during online meetings on Teams.

Avoid video calls if your internet connection is weak

Although video calls are more efficient than audio conversations, you should avoid using this feature if your internet connection is slow or unstable. Otherwise you may have difficulty displaying a clear image.

That said, with Teams, as long as there is at least 1.2 Mb/s of bandwidth available, you can enjoy a high-quality audio/video experience.

Only activate your microphone when you need to speak

If you are in a noisy environment, make sure your microphone is not picking up ambient sounds and making the conversation inaudible. You should ideally get into the habit of turning your microphone off when you are not speaking and turning it on when you are speaking.

Make full use of the private chat feature of MS Teams

Teams’ chat feature can be used to talk to other users in an informal setting. You can exchange files, GIFs, emojis and stickers.

However, you should use it correctly so that it does not become a distraction for the team.

Avoid discussing topics related to work on the chat module

The chat feature should be used to discuss topics that are not directly relevant to the projects you are working on.

If you chat with a colleague via the private chat module, other project stakeholders will not be aware of progress. This can result in communication and coordination problems.

Avoid sensitive topics or derogatory comments

On Teams, new participants in existing chats can view previous conversations. So be sure to avoid making derogatory comments about your colleagues or superiors.

However, you can select the option to not share a conversation history when adding a new participant.

Avoid creating too many new chat windows

To avoid confusion, limit the number of chats you create. Otherwise, you may end up with multiple conversations with exactly the same people and have trouble finding your way around.

The best time to use Microsoft Teams in your business

Now you know how to optimize your use of MS Teams. You may have also noticed how much this IT collaboration tool can increase team performance when working remotely!

If you want to use Microsoft Teams in your business, let us guide you through the process and make sure you get the most out of it. Contact us for more information.

What are the differences between Skype for Business and Microsoft Teams?

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Does your business use the Skype for Business communication platform?

In the last few years, Skype for Business has earned a reputation as a valuable tool for communicating with people outside the office. It is also excellent for organizations to hold meetings and even conduct job interviews remotely. But did you know that this paid version of Skype designed specifically for businesses is being replaced?

Its successor is Microsoft Teams.

Wondering if you should invest in this newer product? Here are the main differences between Skype for Business and Microsoft Teams to help you make an informed decision.

Audio and visual quality: Microsoft Teams wins

Microsoft Teams tends to be better than Skype for Business for networks that struggle to provide sufficient bandwidth.

As long as there is at least 1.2 Mb/s of signal available, you can enjoy a smooth, high-quality audio/video experience with Teams without having to deal with the classic frozen screens and involuntary stuttering.

Chat and messaging options: Microsoft Teams offers greater flexibility

Another major difference between Skype for Business and Microsoft Teams is the possibilities offered by their chat module.

With MS Teams, users can log in and access each private or group discussion to view its full history. All conversations, regardless of when you left or were added to the discussion, are accessible unless they are individually deleted.

Third-party integration: Microsoft Teams is way ahead

Microsoft Teams can incorporate more than 150 third-party applications, most of which are part of Microsoft 365, to improve a company’s productivity. This means that users can quickly access files, other users and apps they need to get the job done.

This feature streamlines workflows and saves your employees a lot of time. Users can use Apps to access certain services without having to switch platforms.

For example, users can use Microsoft Teams to share Wikipedia articles, weather updates, stock information and other points of interest without ever leaving the chat window.

File transfer: easier with Microsoft Teams

Thanks to Microsoft Teams, files can be transferred via SharePoint and accessed offline, unlike with Skype for Business.

You can also send GIFs, stickers and memes to users directly from the Microsoft Teams store.

Guest access: Microsoft Teams simplifies collaboration

With Skype for Business, collaborators can be invited by email or calendar, but they need to install a web plug-in or the Skype for Business app to participate.

On Microsoft Teams, when someone is granted “guest access,” they can create a chat channel, participate in a private discussion, share files, and post, edit, and delete messages. This new possibility makes it one of the best IT collaboration tools.

Interested in switching to Microsoft Teams?

As you can see, Microsoft Teams has several new features and characteristics that differentiate it from Skype for Business. These help organizations communicate more effectively and promote collaboration between employees, especially in remote work environments.

Want to switch to Microsoft Teams? There is nothing simpler! At Groupe SL, we can guide you through this process and make sure that you are able to use it to its full potential. Contact us for more information.

What are the benefits of Microsoft Exchange for business?

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Technological advances help businesses and workers be more connected than ever despite the distance between them. Employees are increasingly working remotely from different locations rather than in crowded offices.

Employees working from home still need full access to their email to remain productive since business communications can take place anytime, anywhere.

Many businesses have chosen to implement the Microsoft Exchange mail server to address this problem. This server can be accessed from anywhere with a hosted cloud solution.

Why is this tool today’s top choice for businesses around the world? Here are 3 benefits of Microsoft Exchange for businesses.

1 – Microsoft Exchange guarantees email security and confidentiality

Microsoft Exchange’s biggest advantage for businesses is the guarantee that your emails will not end up in the hands of ill-intentioned individuals.

Microsoft spent billions of dollars to make sure that data shared on Exchange and other Microsoft 365 tools are even better protected in the cloud than on your own local server.

Microsoft Exchange is effective against all types of IT threats and complies with all major personal information and confidential data protection standards.

Its multi-layer filtering also prevents spam from reaching your inbox, making it a safe option for your business.

2 – Anyone can work efficiently with Microsoft Exchange

When it comes to simplicity, user-friendliness and practical features, no other mail server can compete with Microsoft Exchange. This is a major advantage since a tool that is easy to use simplifies processes and reduces the risk of errors and reliance on IT support teams.

Exchange offers fast and intuitive email commands. It has smart search functions to quickly find emails archived in your system. You can search by keyword, author or date to obtain fast and accurate results.

Exchange is also compatible with most cell phones without complicating its use.

3 – A messaging solution that is always up to date with Exchange

The cloud version of Exchange provides your business with an online messaging solution that is always up to date. Your cloud service provider will give you access to all Exchange server updates as soon as they become available.

Cloud hosting also prevent you from running out of storage space and having to perform expensive upgrades to your IT infrastructure. As a result, a cloud Exchange server is an ideal solution for a fast-growing business with changing needs.

Switch to Microsoft Exchange with Groupe SL

In conclusion, the Microsoft Exchange mail server has many benefits for businesses. Whether in terms of mobility, security, ease of use or scalability, this tool is well above the fray.

However, an excellent email hosting service is only one component of an optimized IT infrastructure. Contact Groupe SL to know more about the best IT management strategies for business and for expert advice. We will gladly help you deploy your IT solutions.

Why you should migrate your file server to SharePoint Online

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SharePoint Online is a collaborative online system that is part of Microsoft’s Office 365 software. It uses workflow applications, list databases and security features to enable better file management in a business environment.

Many companies that need to manage a large amount of files have recently made the leap to this system because of its advantages in comparison to standard file servers.

Find out why you should migrate your file server to SharePoint Online.

Migrating your file server to SharePoint Online fosters collaboration

Working efficiently as a team is a challenge for any business.

There are multiple ways to improve IT collaboration between your employees in the age of remote work, such as migrating your file servers to SharePoint Online.

Increased file accessibility

A standard file server only gives you access to your files from the local network, but SharePoint Online gives you access to your documents from anywhere, no matter the distance.

You can also use metadata on files with SharePoint Online, making it easier to access the documents you need. This is much more efficient than searching in a standard file server’s fixed file directory.

Easy file exchange

SharePoint Online allows you to easily share your documents with users within your company or external users rather than having to exchange multiple versions via email.

You can also co-edit your documents with collaborators and retrieve modifications made anywhere by anyone on a document with SharePoint Online.

SharePoint Online also increases remote working efficiency with the option to define workflows to automate validation and proofreading processes, while the system organizes the different versions of your documents.

Migrate to SharePoint Online for increased security

If your company is in charge of securing file access, you know that providing a high level of protection is expensive.

SharePoint Online makes it easier and more affordable to protect your sensitive or confidential data.

Greater access control

With SharePoint Online, you can specifically determine who can access your files and whether they can edit or view only. Access to information is also controlled at user level with two-factor authentication and at the level of the device used.

Option to limit actions

You can determine the actions allowed for each user and each file with SharePoint Online. For example, you can prohibit certain users from saving and printing a file.

Groupe SL can help you migrate to SharePoint Online

In conclusion, migrating your file server to SharePoint Online will improve employee and partner collaboration and the protection of your online documents and files.

As Microsoft 365 Software specialists, Groupe SL can help you migrate your file server to SharePoint Online. You will benefit from a managed IT support and training that will help you optimize how your new tools are used.

How to choose an IT service provider

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Outsourcing IT asset management to an external partner is a major advantage for SMEs. However, finding and choosing this partner can be quite a challenge for many of them.

If this sounds like you, then you are going to love this article, which tells you how to choose your IT service provider.

Service provider expertise

The first step in choosing your IT service provider is to make sure they have the right skills to meet your business needs.

But how do you check this?

Your best bet is to speak directly to the service provider. You can explain your structure, IT systems, challenges and IT management requirements.

Ultimately, the IT service provider you choose should be familiar with technology environments similar to your business and your industry. They should also be able to offer the right managed IT services for you.

If possible, you may also want to gather customer references and contact them to confirm the quality of the services provided.

Service provider availability

IT outages can be costly to a business. They strike without warning and partially or totally disrupt business operations until the situation is resolved.

Check the availability of your IT service provider in order to make the right choice. Ideally, your IT service provider should offer 24/7 technical support.

The more available your provider is, the more responsive they will be.

In short, your IT service provider should be able to intervene quickly when problems arise. So ask the company about its response times and methods of technical assistance.

Project management

Who will attend to you in case of questions or troubleshooting?

A single point of contact, in the form of a dedicated project manager, can help facilitate exchanges between you and the company managing your IT infrastructure. This one-stop contact will also ensure more efficient and direct communication with the team and all other parties involved.

A dedicated project manager will also be more familiar with your company and its needs. Don’t neglect this factor when choosing your IT service provider.

Quality of support and advice

In addition to being competent, available and having dedicated project managers, the best IT service providers also have the ability to support the vision and development of their clients in the short and long term.

The IT provider’s strategic IT services should help you deal with changes in your industry.

The provider should also offer you preliminary meetings, periodic follow-ups and master plans – reviewed on a regular basis – that will ensure the performance and efficiency of your business over time.

Choose the best IT service provider for your company

Choosing your IT service provider is no easy task. However, if you pay close attention to the factors we’ve just reviewed, you’ll be able to choose the best IT service provider for your business.

You may also be interested in our article on preventive IT maintenance in times of crisis. We have no doubt you’ll enjoy it.

Happy hunting!