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IT Technical Support Services

Equipment breakdowns and failures can disrupt an entire organization. When these events occur, a small or medium-sized business has to depend on the availability and rapid response time of its IT provider. As a specialist in IT outsourcing and managed IT services, Groupe SL offers 24/7 phone, on-site and emergency technical support to businesses.

Want to discuss your IT support challenges with Groupe SL?

Enterprise IT Support Services: Grow Your Business Confidently with Groupe SL

Remote technical support

Are you having problems with your IT system and need a technician to solve the issue? Groupe SL provides you with remote technical support by phone or email, Monday to Friday, 8 a.m. to 5 p.m. EST. Fast and without wait times, you can speak directly with an experienced technician and get a response to your questions and needs. When you entrust your company's strategic IT operations to Groupe SL, you also maximize your productivity.

On-site technical support

Sometimes a technician is required on site to check your entire IT infrastructure. In this case, Groupe SL dispatches a team of multidisciplinary technicians to your offices promptly. Installation of new equipment, proactive diagnostics, system implementation and optimization, etc. Pre-scheduled courtesy visits are also offered to maintain and ensure the proper functioning of your equipment. Having the support of an expert team at all times is very reassuring when it comes to understanding and managing the IT aspect of your business more effectively.

24/7 emergency
technical support

Computer emergencies never come at a good time. Outside regular remote or on-site technical support hours, Groupe SL responds to any emergency or question via its 24/7 emergency IT support helpdesk. Whether for major breakdowns, urgent requests, connection problems or equipment failure. Every Groupe SL customer can count on us to provide the support they need precisely when they need it most.

Are you interested in Groupe SL’s IT support services?

Why choose Groupe SL's IT support services?

  • Remote technical support by email or phone, Monday to Friday, 8 a.m. to 5 p.m. EST.
  • Fast and without wait times.
  • 100% personalized on-site technical support by a team of experts
  • 24/7 emergency technical support before and after normal hours in case of breakdowns or urgent requests

Ready to find your peace of mind with Groupe SL?

To learn more about Groupe SL’s IT support services, discuss your IT needs with a team member or pursue a career with us, contact us now.