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24/7 phone, on-site and emergency IT technical support helpdesk

Equipment failures and breakdowns affect the proper functioning of a business. When these events occur, an SME must be able to rely on the availability and rapid response of its IT provider. For a quick recovery, Groupe SL provides a 24/7 phone, on-site and emergency IT technical support helpdesk to all its customers.

Would you like to discuss your business issues with Groupe SL?

Technical support services: grow your business confidently with Groupe SL

Remote technical support

Are you having problems with your IT infrastructure and need a technician to solve the issue? Groupe SL provides you with remote technical support by phone or email, Monday to Friday, 8 a.m. to 5 p.m. EST. Fast and without wait times, you can speak directly with an experienced technician and get a response to your questions and needs. When you entrust your company's IT operations to Groupe SL, you also maximize your productivity.

On-site technical support

In some cases, the situation requires the intervention of a technician on site. In such cases, Groupe SL will immediately send a team of multidisciplinary technicians to your offices. Whether for the installation of new equipment, proactive diagnosis, system implementation and optimization. Pre-scheduled courtesy visits are also available to maintain and ensure the proper functioning of your infrastructure. Having the support of a team of experts at all times is a great reassurance when it comes to understanding and managing the IT side of your business more effectively.

24/7 emergency
technical support

Computer emergencies never come at a good time. Outside regular remote or on-site technical support hours, Groupe SL responds to any emergency or question via its 24/7 emergency technical support helpdesk. Whether for major breakdowns, urgent requests, connection problems or equipment failure. Every Groupe SL customer can count on us to provide the support they need precisely when they need it most.
Are you interested in the benefits of Groupe SL’s IT technical support?

Why choose Groupe SL's IT technical support services ?

  • Remote technical support by email or phone, Monday to Friday, 8 a.m. to 5 p.m. EST.
  • Fast and without wait times.
  • 100% personalized on-site technical support by a team of experts
  • 24/7 emergency technical support before and after normal hours in case of breakdowns or urgent requests

Ready to find your peace of mind with Groupe SL?

To learn more about Groupe SL’s IT technical support services, discuss your IT needs with a team member or pursue a career with us, contact us now.