Discover a world of possibilities at Groupe SL, managed IT service provider

COMPANY DESCRIPTION

Groupe SL is a company that specializes in IT infrastructure management for small and medium-sized businesses in the Greater Montreal area. Our company offers a dynamic and friendly work environment, where employees benefit from management’s commitment to transparency, quality of work and quality of life. 

JOB DESCRIPTION

The IT Support Technician is responsible for providing technical support to all Groupe SL customers experiencing difficulties with computer hardware, applications and software. They support users by phone or in person and ensure a high level of customer satisfaction.

MAIN TASKS AND RESPONSIBILITIES

• Communicate by phone or electronically with computer users experiencing difficulties to identify, document and resolve problems
• Provide guidance to users in response to problems encountered
• Provide quality customer service at all times
• Gather data, organize and maintain written technical documentation of problems and solutions for use by other technical support personnel
• Ensure the installation, configuration, updating and support of workstations and peripherals
• Record all actions related to incidents and ensure continuous follow-up with users
• Travel to customer sites to implement solutions, upgrades or installations
• Be on the lookout for business opportunities at the customer’s site and transmit them to the management of Groupe SL.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

Education and experience:

• 1 to 5 years of relevant experience in a user support service
• DEP, AEC, DEC or BAC in computer science (Asset).

Technical skills:

• Excellent knowledge of the Windows 10/11 operating system
• Excellent knowledge of Microsoft 365
• Knowledge of Windows Server
• Knowledge of network infrastructure (router, firewall, DHCP, DNS, VPN)
• Knowledge of Veeam backup strategies (Asset)
• Knowledge of Microsoft RDS technology (Asset)

Required abilities:

• Self-starter, autonomous and proactive with technology 
• Ability to work in a team and find solutions as a team
• Excellent customer service skills and ability to communicate with clients by phone or in person
• Rigorous and committed to a job well done.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.alléger le texte.

COMPANY DESCRIPTION 

Groupe SL is a company that specializes in IT infrastructure management for small and medium-sized businesses in the Greater Montreal area. Our company offers a dynamic and friendly work environment, where employees benefit from management’s commitment to transparency, quality of work and quality of life.

JOB DESCRIPTION

The Systems Administrator is responsible for the maintenance and support of Groupe SL’s customer networks. They supervise and optimize network connectivity and performance. They provide technical support to customers while ensuring a high level of customer satisfaction.

MAIN TASKS AND RESPONSIBILITIES

• Provide support for IT equipment (routers, switches, UPS, printers, servers, workstations, and computer software) and cloud services
• Provide problem resolution services to network users
• Maintain the proper functioning and stability of the network at customer premises
• Ensure quality customer service at all times
• Perform data backup and recovery operations
• Produce and maintain written technical documentation
• Evaluate, recommend and manage equipment purchases for customers
• Plan for future customer network needs
• Establish and recommend policies for system usage
• Provide support to IT support technicians
• Travel to customer premises to implement solutions, upgrades or installations
• Be on the lookout for business opportunities at the customer’s premises and communicate them to the management of Groupe SL.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

Education and experience:

• 3 to 5 years of hands-on experience installing, managing and supporting networks, servers and workstations
• Ability to administer a network alone
• AEC, DEC or BAC in computer science (Asset).

Technical skills:

• Excellent knowledge of Windows Server 2012/2016/2019/2022 operating systems
• Excellent knowledge of Windows 10/11 operating systems
• Advanced networking skills
• Knowledge of VMware virtualization technologies
• Knowledge of Veeam backup technologies
• Knowledge of Microsoft 365
• Knowledge of Remote Desktop Services technology

Required skills:

• Self-starter, autonomous and proactive with technology 
• Ability to work in a team and find solutions as a team
• Excellent customer service skills and ability to communicate with clients by phone or in person
• Rigorous and committed to a job well done
• Interest in new technologies
• Ability to analyze and solve problems by communicating effectively with clients
• Bilingualism (Asset)
• Must have a car and a valid driver’s license.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.

COMPANY DESCRIPTION 

Groupe SL is a company that specializes in the management of IT infrastructures for small and medium-sized businesses in the Greater Montreal area. Our company offers a dynamic and friendly work environment where employees benefit from management’s commitment to transparency, quality of work and quality of life.

JOB DESCRIPTION

The IT Specialist will be responsible for the delivery of projects. From taking on new clients to upgrading infrastructures, they will manage their projects in collaboration with the other project team members and the account management team. They configure and install products and services according to the best practices employed by Groupe SL.

MAIN TASKS AND RESPONSIBILITIES

• Install, configure and update IT equipment (routers, switches, UPS, printers, servers and software) and cloud services
• Design, implement and manage the strategies and deployments of the customers’ IT assets
• Ensure quality customer service at all times
• Gather data, organize and maintain written technical documentation of problems and solutions for use by other technical support agents
• Travel to customer sites to implement solutions, upgrades or installations
• Act as a consultant to technical team members.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

Education and experience:

• 5 years of hands-on experience installing, managing and supporting networks, servers and workstations 
• Ability to administer a network alone 
• AEC, DEC or BAC in computer science (Asset).

Technical skills:

• Excellent knowledge of Windows Server 2012/2016/2019/2022 operating systems 
• Excellent knowledge of Windows 10/11 operating systems 
• Advanced networking skills 
• Knowledge of VMware virtualization technologies 
• Knowledge of Veeam backup technologies 
• Knowledge of Microsoft 365 
• Knowledge of Remote Desktop Services technology.

Required competencies:

• Self-starter, autonomous and proactive with technology 
• Ability to work in a team and find solutions as a team
• Excellent customer service skills and ability to communicate with clients by phone or in person
• Rigorous and committed to a job well done
• Interest in new technologies
• Ability to analyze and solve problems by communicating effectively with clients
• Bilingualism (Asset)
• Must have a car and a valid driver’s license.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.

COMPANY DESCRIPTION 

Groupe SL is a company that specializes in the management of IT infrastructures for small and medium-sized businesses in the Greater Montreal area. Our company offers a dynamic and friendly work environment where employees benefit from management’s commitment to transparency, quality of work and quality of life.

JOB DESCRIPTION

As part of the sales team and reporting to the General Manager, the Account Manager is a post-sales role that maintains relationships with customers. The Account Manager has three main objectives: to maintain customer business, develop opportunities and ensure customer satisfaction.

The Account Manager’s understanding of customer needs allows them to answer questions, solve problems (ideally with custom solutions) and develop a long-term strategic partnership with their clients that goes beyond the initial sale. They will prepare meetings, service offers, proposals and also participate in proposal presentations.

The Account Manager will work in collaboration with the General Manager and the technical team. They must be proactive, determined, autonomous and enterprising with existing and potential clients. Always focused on the quality of the services offered to the client and their satisfaction, they represent the company and the services offered. Ideally, the candidate is familiar with and has an interest in IT. In summary, the role of the Account Manager is to satisfy the customer.

MAIN TASKS AND RESPONSIBILITIES

• Meet with customers on a regular basis (minimum once a year):
  • Survey customer satisfaction
  • Present a report on infrastructure (in collaboration with the technical team)
  • Propose technological improvements (in collaboration with the technical team)
  • Cross-sell new services
• Act as a bridge between customers and the technical team
• Participate in project management
  • Communicating with customers and technical teams
  • Planning in collaboration with the project team
• Participate in meetings with clients and prospects
• Prepare service offers
• Prepare proposals
• Prepare and renew service agreements.

SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

• University education (asset)
• 3 to 5 years’ experience in developing sales of business services (headhunter type)
• Minimum of 5 years of sales experience in the IT field
• Fluently bilingual, both oral and written
• Headhunter sales profile
• Good negotiator with good communication skills
• Proven skills in prospecting and sales to companies
• Proven skills in achieving demanding sales objectives
• Good ability to explain computer concepts to the general public
• Professional, dynamic and autonomous
• Sales experience with financial professionals (asset)
• Must have a valid driver’s license and a car.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.

COMPANY DESCRIPTION 

Groupe SL is a company that specializes in IT infrastructure management for small and medium-sized businesses in the Greater Montreal area. Our company offers a dynamic and friendly work environment, where employees benefit from management’s commitment to transparency, quality of work and quality of life.

JOB DESCRIPTION

As a member of the sales team and reporting to the general manager, the business development representative’s primary objective is to promote the company’s services to potential clients. Through prospecting initiatives, they develop sales opportunities in order to create solid ties with prospective clients.

During the sales process, the representative will be called upon to work in collaboration with the technical team. They must be proactive, determined, autonomous and enterprising with potential and existing customers. Always focused on achieving their sales objectives, they represent the company and the services offered. Ideally, the candidate is familiar with and has an interest in technology.

MAIN TASKS AND RESPONSIBILITIES

• Approach and prospect new customer accounts and generate sales opportunities 
• Act as a dedicated consultant to effectively demonstrate all services offered 
• Support account growth based on established objectives 
• Implement sales planning for each account and update development activities via our CRM 
• Develop and maintain good business relationships with current and potential clients 
• Manage sales activities and adopt professional sales techniques in order to target and propose appropriate services 
• Promote, prepare and participate in networking and promotional events, such as lunches, happy hours, etc.
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SKILLS AND REQUIREMENTS NEEDED FOR THE POSITION

• Professional, technical or academic training
• Ability to work in a team environment and find solutions as a team
• Excellent customer service skills and ability to communicate with customers by phone or in person
• Rigorous and committed to a job well done
• Interest in new technologies
• Bilingualism (Asset)
• Must have a car and a valid driver’s license.

In this text, the masculine gender is used as a representative of both sexes, without discrimination against men and women and for the sole purpose of simplifying the text.alléger le texte.