Frequently asked questions

Groupe SL was founded by two passionate IT professionals. Gabriel Latour and Stéphane Lortie first worked together in the early 2000s, a collaboration that quickly led to a strong friendship. When the opportunity arose to launch their own business in 2004, it was a natural next step. By combining their expertise in IT infrastructure and business development, they laid the solid foundation for a growth story that continues to this day.

We offer all the IT services a business may need: full or partial IT environment management, cybersecurity, cloud services, project delivery, strategic guidance, and hardware sales or repair. Our mission: to become your trusted IT partner.

Groupe SL serves a diverse client base, with services tailored to specific needs. We work with small and medium-sized businesses of various sizes, specialized companies across multiple industries, professional organizations, educational institutions, public sector entities (including municipalities, regional county municipalities [RCMs], and para-municipal organizations), as well as non-profit organizations (NPOs), among others.

We combine the following measures:

• EDR solutions (next-generation antivirus)
• Local and cloud backups
• Continuous system updates
• Proactive monitoring
• We focus on prevention and rapid response to minimize any risk of downtime.

Yes. We implement the following measures:

• Email filtering (anti-spam/anti-phishing)
• Email authentication protocols (SPF, DKIM, DMARC, etc.)
• Targeted training for your employees

Absolutely. We offer:

• Personalized training
• Phishing simulations
• Educational materials for your teams

Humans. Even with the best technologies in place, a poor decision by an employee can compromise security. That’s why ongoing awareness and training are essential.

An EDR (Endpoint Detection and Response) is a security solution that monitors workstations in real time to detect and neutralize threats before they can cause damage.

An MSP (Managed Services Provider) is an IT service provider that takes care of the full or partial management of your technology environment. At Groupe SL, we handle the monitoring, support, maintenance, and optimization of your IT systems under predefined service agreements.

Yes, we provide 24/7 continuous monitoring using professional tools, with alerts and responses based on the severity of the incident.

Co-managed IT services allow your business to retain control over specific IT tasks while delegating others to us. We operate as an extension of your internal team.

Yes, we offer several options:

• Full or partial outsourcing
• On-site or remote resource placement
• Scheduled courtesy visits

Absolutely. Our co-managed model is flexible and designed to meet your specific needs. We tailor our services to fit your resources, goals, and budget.

We manage a variety of projects such as onboarding, cloud migrations, cybersecurity enhancements, and infrastructure upgrades.

Yes. We support our clients in the strategic planning of their IT, including infrastructure, security, licensing, renewals, and more.

We rely on professional project management and technical documentation tools, specifically designed for the IT services industry. These solutions allow us to plan project phases, track progress in real time, and document every intervention in a structured way.

Our technical support is available by phone and email, Monday to Friday, from 8:00 a.m. to 5:00 p.m. (Eastern Time). We also provide on-site interventions and emergency services outside regular business hours.

We provide proactive and personalized management of your IT infrastructure, with real-time monitoring and maintenance, along with preventive intervention programs to help avoid downtime.

We support you in the planning and evolution of your technology environment, ensuring it effectively aligns with your business priorities. Through regular meetings, technology assessments, and ongoing strategic oversight, we help you make informed decisions and anticipate your organization’s future needs.

The annual review is a comprehensive assessment of all services delivered and planned. This exercise includes:

• A look back at the previous year
• A renewal and upgrade plan for your IT infrastructure
• Financial analysis
• License and access management review
• Technology health assessment
• Planning for future IT investments

Yes, we offer:

• Sales of professional IT hardware
• Repair and maintenance services
• Software licenses (Microsoft, antivirus, etc.)