IT Support & Helpdesk Services
At Groupe SL, we understand that IT breakdowns and malfunctions can seriously affect the efficiency of your business operations. That’s why we offer reliable and versatile 24/7 helpdesk support services. Our specialized managed IT services and IT outsourcing teams are always ready to respond to your needs, whether by phone, on-site or in an emergency, to keep your business operations running smoothly.
Care to discuss your business issues with Groupe SL?
IT helpdesk support: fast and informed responses
Secure remote IT support
Your computer system is acting up, and you need help from a technician now. Groupe SL provides remote technical support by phone or email, Monday to Friday, 8 a.m. to 5 p.m. EST. We guarantee no waiting time – you can speak directly to an IT technician who will answer your questions and help you out. Optimize your productivity by trusting Groupe SL with your company’s IT strategy and IT operations.
On-site technical support
In some situations, you may need a technician to check your entire IT infrastructure on-site. Groupe SL will send qualified multidisciplinary technicians straight to your offices. Our team can complete new equipment installations, proactive diagnostics, system set-up and optimization, and more. You can also schedule IT system maintenance checks to keep your infrastructures running smoothly. Feel confident knowing you can count on the support of a team of experts anytime, to help you understand and effectively manage your corporate IT.
Emergency technical support 24 hours a day, 7 days a week
Computer emergencies never happen at a good time. Beyond regular remote or on-site technical assistance, Groupe SL also provides 24/7 emergency technical support to answer questions and solve problems. We’ll help with major breakdowns, urgent requests, connection problems or equipment downtime, and more. You can count on Groupe SL to provide the corporate IT support you need, just when you need it most.
Why choose Groupe SL’s IT helpdesk support?
Our remote IT helpdesk support is fast, with zero waiting times.
We offer 100% personalized on-site technical support.
Our emergency technical support is available 24/7.
We have a team of experts dedicated to meeting all your IT needs.
Choose peace of mind: choose Groupe SL
At Groupe SL, we offer managed IT services for optimal maintenance and management of your IT assets. Our team of specialized remote and on-site IT support technicians is dedicated to meeting the needs of any business. We offer custom IT support so you can benefit from efficient and secure IT management.
To learn more about how we can meet the specific requirements of your IT environment, or to discuss career opportunities within your company, contact us today. Our customer service team is ready to help you reach your IT goals and guarantee the security and efficiency of your management systems.
Contact us today to explore how our managed IT services can be tailored to the needs of your unique IT environment to help your business thrive.
Schedule a 30-minute assessment with our experts to:
- review your current IT environment.
- discuss current issues.
- understand your future needs.
- confirm if and how SL Group can help.
"*" indicates required fields
Frequently Asked Questions
What problems do you solve with your IT support?
At Groupe SL, we solve a multitude of IT problems. From simple password resets to more complex issues such as hardware failures or network problems, our experienced team intervenes efficiently, whether remotely or on-site.
What is your IT support mission?
Our mission is clear: to respond rapidly to any technical difficulties and keep your business running smoothly. Our IT support ensures your productivity and customer satisfaction by keeping your IT infrastructure running smoothly.
How does your IT support boost my business?
Reliable IT support prevents critical downtime and improves productivity. By delegating IT management to Groupe SL, you can concentrate fully on your core business, while gaining in performance and efficiency.
How do you set up your IT support?
To get started with our IT support, we first assess your specific needs. Following this analysis, we deploy a customized plan including monitoring, maintenance and emergency support tailored to your business. Our aim is to integrate our services smoothly and efficiently into your business processes.