IT support designed for Québec businesses
Technical issues never wait for the right moment. With our IT support, you benefit from continuous assistance remote, on-site, or through 24/7 emergency support to keep your business running smoothly and efficiently.
Our teams specializing in managed IT services and in on-demand business IT support ensure fast handling of your systems and users, with no delays or unexpected issues.
The types of IT support available
Remote technical support
Enjoy fast, direct service with our technicians for immediate solutions to your IT questions and issues. Take advantage of our remote technical support, available by phone, email, or through our client portal Monday to Friday, from 8 a.m. to 5 p.m. EST. Our technicians can take control of your workstations within seconds to diagnose and resolve issues without the need for travel.
On-site technical support
When an on-site intervention is required, our experts come directly to your office. We handle equipment installation, replacement, and repair, as well as workstation setup and system optimization. Enjoy complete peace of mind with a team of specialists always available to manage your IT efficiently—anywhere in Québec.
24/7 emergency technical support
IT issues tend to strike at the worst possible time. With our 24/7 emergency technical support service, we’re by your side even outside regular business hours. Whether it’s a critical outage, a connection problem, a server failure, or faulty equipment, our team responds quickly to restore your operations precisely when you need it most.
Backup resource
Need temporary reinforcement or a part-time IT technician? Our backup resources integrate seamlessly with your teams to fill staffing gaps or support one-time projects in technical support, system and network administration, project management, and more. Book our resources as needed—whether for a replacement, to speed up a project, or to fill a missing area of expertise within your team.
Why choose Groupe SL for your business IT support?
Fast response, zero waiting. Our local teams handle your requests from the very first minute.
Every business is unique. We tailor our support to your processes, tools, and priorities.
Our technicians are available 24/7 to ensure the continuity of your operations.
Our team brings years of experience in managing and supporting complex IT infrastructures.
A partnership that makes your life easier
Our managed IT services and proactive technical support ensure continuous system monitoring, reinforced security, and stable performance day after day.
Schedule a free consultation
Our experts will assess your IT environment, current challenges, and future needs to build a support plan tailored to your reality.
Schedule a 30-minute assessment with our experts to:
- review your current IT environment.
- discuss current issues.
- understand your future needs.
- confirm if and how SL Group can help.
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FAQ – IT Support
What is an IT support service?
Groupe SL’s IT support includes remote, on-site, and emergency technical assistance to ensure the availability and performance of your IT systems at all times.
Do you offer 24/7 IT support?
Yes. Our team is available 24 hours a day, 7 days a week to respond to any IT emergency, including major outages and critical incidents.
What is the difference between remote and on-site support?
Remote support allows our technicians to take charge immediately through a secure connection. On-site support is provided when physical interventions are required and a technician must travel to perform the technical assistance.
What issues do you resolve with your IT support?
At Groupe SL, we resolve a wide range of IT issues. Whether it’s a simple password reset or more complex problems such as hardware failures or network issues, our experienced team intervenes efficiently—whether remotely or on site.
Do you offer temporary IT resources?
Yes. Groupe SL offers backup IT resources based on your immediate needs. These IT technicians integrate with your teams for temporary requirements or specific projects.
How is your IT support implemented?
To get started with our IT support, we begin by assessing your specific needs. Following this analysis, we implement a personalized support plan that includes monitoring, maintenance, and emergency assistance tailored to your business. Our goal is to integrate our services smoothly and efficiently into your operational processes.