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Your system, our team

Microsoft Business Central Support: Help, Training and Takeover of Your System

Already using Microsoft Business Central? Groupe SL takes over support, updates and training. If you want, we can also look after the rest of your IT.

Our consultants
Microsoft Dynamics certified, in Quebec
Takeover
Fast, structured takeover by our team
Options
Monthly plan or bank of hours
What’s covered
Troubleshooting, updates, training and customization

What Business Central Support Covers

Support plans tailored to your company
Resolving blockers: invoicing, shipping, month-end close, access
Help with the two annual Business Central updates
Ongoing training for your teams, in groups or one on one, including when a new employee joins
Customization when the system needs to follow your processes

Groupe SL x Texo

Your Business Central, in the Hands of Two Microsoft Partners from Quebec

Support for your Business Central is provided by a single team, formed by Groupe SL and Texo, two Microsoft partners from Quebec. It brings together Dynamics 365 Business Central certified consultants, IT security specialists who watch over your access rights and your data and a user support team already in place, which answers IT requests from many Quebec companies every day, in English and French. You get the capacity of a large integrator and the service of a local team.

Request an assessment of your Business Central

The Situations We Resolve Most Often

An error is blocking an operation

An invoice will not go out or a shipment refuses to post. You call us and a certified consultant takes the case.

An update changed how something behaves

Microsoft releases two major updates per year. We check what affects your customizations and your extensions.

A new employee needs training

Training built around their role and their screens, one on one or in a group, when you need it.

Changing Business Central Partners

Yes, you can change support partners without reimplementing. Your system and your data stay in place.

Signs that it is time to change
Requests take too long and you do not know where they stand
The same problems keep coming back
Every request turns into a development project
Microsoft updates break something every time
Your partner does not understand your industry
Source: MSDynamicsWorld, 2026
How the transition works
01
Assessment
Our consultants document the configuration, extensions, customizations and open requests.
02
Plan
What is taken over as is, what is corrected, in what order.
03
Takeover
A date, a point of contact, and support begins.

The transition is clear, structured and without interruption to your operations. The terms are settled with you before it begins.

Request an assessment of your Business Central

A Single Point of Service for Your ERP and Your IT, If You Want It

When an invoice will not go out, the problem may come from Business Central, from Outlook or from an access right. If you also entrust your IT to Groupe SL, you call one number and we find where it comes from. If you prefer to keep your IT provider, Business Central support also works on its own.

See our managed IT services →

Growing Your Business Central

Extensions
Continia, Tasklet and Insight Works, implemented and supported by the same team.
See the extensions →
Customizations and reports
So the system follows your processes.
Copilot and Power BI
Microsoft’s analytics and assistance features, connected to your data.
A consultant will answer you

Request an Assessment of Your Business Central

Our consultants document your configuration, your extensions and your open requests, then show you what can be taken over as is and what needs to be corrected.

Phone · toll-free
1 877 787-8093
Mon to Fri, 7 a.m. to 6 p.m.

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Our answers to your questions

Frequently Asked Questions: Business Central Support

Can we change Business Central support partners?
Yes, without reimplementing. Your system and your data stay in place. Only the team that supports you changes. Groupe SL starts with an assessment of the existing configuration and customizations.
Do we have to migrate our data to change partners?
No. The data stays in your Business Central environment, hosted by Microsoft. A change of support partner affects neither the data nor the configuration.
How long does a transition to Groupe SL take?
A few weeks, the time needed for the assessment, the plan and the takeover. The exact duration depends on the number of extensions and customizations in place. It is confirmed to you after the assessment.
What happens during the transition?
The transition takes place in three steps. First, our consultants assess the configuration, extensions, customizations and open requests. Next, we establish the plan with you, meaning what is taken over as is, what is corrected and in what order. Finally, we set a takeover date and a point of contact. Support then begins. Your operations do not stop.
Does support cover Business Central updates?
Yes. Microsoft releases two major updates per year, in April and October. Before each one, we check what affects your customizations and your extensions. We then correct what needs to be corrected.
What is the response time?
The response time is agreed with you when the support plan is signed, based on how critical your operations are. Blockers that stop invoicing or shipping are handled first.
Is support provided in English and French?
Yes, by a team in Quebec, in Montreal and Quebec City. Service is offered in English as well as French, by Microsoft Dynamics certified consultants.
Do we have to entrust our IT to Groupe SL to get Business Central support?
No. Business Central support can be taken on its own and you keep your IT provider. If you prefer a single point of service, Groupe SL can also take charge of Microsoft 365, security, infrastructure and user support, with one place to go for service.
Does support cover extensions such as Continia and Tasklet?
Yes. Continia, Tasklet and Insight Works are part of what Groupe SL implements and supports, just like Business Central itself.
Can you optimize an existing implementation?
Yes. The assessment often reveals processes that are still manual, reports that were never built and extensions that would fix a known pain point. We set priorities with you.
How much does Business Central support cost?
We offer two options: a monthly plan or a bank of hours used as requests come in. The choice depends on the number of users, the extensions in place and the level of guidance you want. The assessment of your system determines which one fits and at what cost.