Co-Managed IT Services
Our Co-Managed IT Services offer a flexible partnership model that combines the strength of your internal team with the expertise of our IT specialists. Together, we enhance operational performance — while keeping you in full control of your technology environment.
We act as a direct extension of your IT department. Our team supports your projects, fills skill and resource gaps, and optimizes the reliability of your infrastructure. You gain direct access to experienced specialists, advanced management tools, and strategic guidance fully aligned with your business objectives.
What are Co-Managed IT Services ?
Groupe SL’s Co-Managed IT Services allow organizations to share the management of their IT environment with a specialized partner through a fully flexible model. Your internal team retains strategic control, while Groupe SL takes charge of specific operational or specialized functions — based on your needs.
A Collaborative and Adaptable Model
Unlike full outsourcing, the co-managed model adapts to your organization’s unique reality. Whether you need to strengthen network monitoring, enhance cybersecurity, or provide additional end-user support, Groupe SL integrates seamlessly into your existing environment — without disrupting internal processes.
Our approach is built on transparency, ongoing communication, and advanced monitoring tools that ensure smooth collaboration between your teams and ours.
Difference between Co-Managed and fully Managed IT Services
Managed IT Services involve entrusting full responsibility for your technology environment to an external provider.
Co-Managed IT Services, on the other hand, let you retain your internal strengths while benefiting from targeted external expertise and support.
It’s the ideal solution for organizations that want to maintain control of their systems while gaining access to proven strategic and operational IT support.
Why choose a Co-Managed IT approach ?
Our Co-Managed IT Services offer an agile, scalable solution designed to optimize your operations without adding structural complexity. We help your organization overcome challenges related to performance, security, and the shortage of IT talent.
Immediate access to specialized expertise
Some technical skills are difficult to recruit or retain internally. Our multidisciplinary experts cover cybersecurity, infrastructure, cloud management, and IT support — acting as your on-demand technical reinforcement, ready to step in whenever a specific need arises.
Enhanced performance and cost control
By sharing IT management responsibilities, organizations gain operational efficiency while keeping costs predictable. We help you plan IT investments within a stable budget framework, maintaining high performance and financial visibility.
Reinforced security
Our teams provide 24/7 proactive monitoring, implement continuous preventive measures, and ensure your systems remain secure, compliant, and resilient against evolving threats.
Flexibility that scales with your growth
We adapt our level of support based on your projects, workload, and business growth — providing total flexibility and uninterrupted continuity as your organization evolves.
Components of a Co-Managed IT Service
Our co-managed model is based on a modular approach, fully adaptable to your organization’s specific needs. Each service can be activated individually or combined to create a customized IT solution that fits your operational and strategic goals.
Infrastructure management
Proactive monitoring of servers, networks, and workstations. We apply security patches, maintain overall system performance, and provide continuous supervision to prevent incidents and ensure long-term stability.
User support
Responsive technical assistance, available remotely or on-site. Our support team acts as a natural extension of your internal department, reducing resolution times and improving end-user satisfaction.
Cybersecurity
Advanced protection against cyber threats through 24/7 monitoring, intrusion detection tools, and multi-layer defense strategies. Regular audits and vulnerability tests further strengthen your infrastructure’s protection.
Strategic IT planning
Guidance in defining your medium- and long-term technology strategy. We help build a clear IT roadmap to evolve your systems, support innovation initiatives, and maximize the return on your IT investments.
Technology project management
Comprehensive oversight for major initiatives such as cloud migrations, collaboration tool deployments, virtualization, or infrastructure modernization. Every project follows proven methodologies to ensure quality, efficiency, and on-time delivery.
Automation and monitoring tools
Implementation of centralized platforms for system management, tracking, and maintenance. These tools provide complete visibility across your IT environment and enhance collaboration between teams.
How does the Co-Managed IT Service work? ?
The co-managed model is built on a clear, structured methodology that simplifies integration and collaboration with your internal teams. Every engagement is founded on transparency, planning, and a constant drive for performance.
- Assessment and needs definition : we begin by analyzing your IT environment, identifying existing strengths, and uncovering opportunities for improvement. Then, we develop a tailored support plan perfectly aligned with your organization’s reality.
- Module selection and implementation : based on identified needs, services are selected à la carte — whether support, security, infrastructure, or strategic planning. Our team handles the deployment of tools and processes without disrupting ongoing operations.
- Daily collaboration :Once implemented, the partnership operates seamlessly. Our experts work in synergy with your internal team, share monitoring dashboards, and act according to jointly defined priorities. Communication remains consistent and structured, ensuring complete visibility and trust.
- Continuous improvement and follow-up : we conduct regular review meetings to adjust the service scope, integrate new technologies, and drive continuous improvement. Every result is measured, documented, and optimized in collaboration with your team.
The advantages
Our co-managed IT model is designed to strengthen technological performance and stabilize your IT environment over the long term. As a strategic partner, Groupe SL contributes directly to the reliability, growth, and efficiency of your technology operations.
A more efficient IT team
Your internal teams become more effective with the continuous support of our specialists. Together, we free up valuable time for high-impact, strategic projects that drive innovation and results.
A stable and secure infrastructure
Through continuous monitoring and proven maintenance processes, your systems remain reliable and resilient. This significantly reduces downtime risks and minimizes exposure to security threats.
Improved technology planning
We bring a clear strategic vision that supports the smooth evolution of your IT environment. Every decision is backed by data-driven insights, helping you plan both your technology roadmap and budgets with confidence.
Full visibility and predictable costs
Detailed reporting and transparent communication ensure accurate tracking of performance and investments. Our subscription-based model gives you financial predictability — avoiding unexpected expenses while maintaining control over your IT spending.
They trust us to manage their IT needs — why not you?
Groupe SL earned our trust from the very beginning of our business relationship by providing solutions tailored to our company’s needs. A professional service that I wholeheartedly recommend.
First of all, congratulations on your 20th anniversary — what an achievement! I want to highlight that after 15 years of working together, your team is outstanding and better than ever! Kudos to all of you, and I wish you continued success in the years to come.
Gabriel is very professional and highly skilled. He demonstrates both excellent interpersonal skills and technical expertise!
Quick execution in resolving my issue — thank you!
Let’s discuss your IT challenges and explore how Co-Managed IT Services can support your company’s growth.
FAQ – Co-Managed IT Services
What’s the difference between Co-Managed and fully Managed IT Services ?
Managed IT Services hand over complete IT operations to an external provider. Co-Managed IT Services, however, allow you to retain internal oversight while benefiting from targeted external support. It’s a collaborative approach that maximizes the strengths of both teams.
What does the organization keep In-House ?
Your organization retains strategic direction, project prioritization, and knowledge of your IT environment. Groupe SL acts as an execution and advisory partner, enhancing your capabilities without removing internal control.
How are responsibilities transitioned ?
A detailed transition plan is developed from the start. Tools, access, and processes are configured progressively to ensure complete operational continuity throughout the handover.
Can the scope of services be adjusted over time ?
Yes. The co-managed model is built to evolve. Modules can be added, modified, or removed based on your growth, ongoing projects, and business priorities.
What service levels and guarantees are provided ?
Each engagement includes clear Service Level Agreements (SLAs) defining response times, support coverage, and performance objectives. Groupe SL commits to high standards of availability, responsiveness, and quality.
Is the Co-Managed model suitable for organizations with established IT Teams?
Absolutely. It integrates seamlessly into existing structures, regardless of IT maturity. The goal is to complement your existing strengths, not replace what already works.