As we enter the 4th industrial revolution of automation and artificial intelligence, it’s amazing how many companies are still using antiquated desk phones with outdated analog technology.<\/p>\n
Is this true for your organization? Then it\u2019s time to ditch your old phones and join the communication revolution! How? By switching to softphones.<\/p>\n
In this article, we\u2019ll define softphones and go over their main advantages for your business. You’ll understand why you need an IP telephony service<\/a>.<\/p>\n A softphone is a downloadable app or software that provides a digital phone interface, allowing you to make and receive phone calls over the Internet. It connects directly to your IP phone system<\/a>.<\/p>\n Softphone interfaces typically resemble a traditional telephone keypad, but can also display other important information like caller ID and call history.<\/p>\n In addition to traditional calling features, softphones also offer you all of the features included in your IP telephony package. These conveniently include video calling, team messaging tools and detailed call records.<\/p>\n A softphone also gives you the ability to access your business phone on your computer, tablet or cell phone. Cloud-based phone system providers offer services that are compatible with most Mac, Microsoft, iOS and Android devices.<\/p>\n Softphones use Voice over Internet Protocol (VoIP) technology.<\/p>\nWhat is a softphone?<\/h2>\n
How do softphones work?<\/h3>\n