{"id":4924,"date":"2026-10-01T10:06:20","date_gmt":"2026-10-01T14:06:20","guid":{"rendered":"https:\/\/www.groupesl.com\/?page_id=4924"},"modified":"2026-10-01T10:37:27","modified_gmt":"2026-10-01T14:37:27","slug":"support","status":"publish","type":"page","link":"https:\/\/www.groupesl.com\/en\/microsoft-business-central\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style> @import url('https:\/\/fonts.googleapis.com\/css2?family=IBM+Plex+Mono:wght@400;500&display=swap');.gsl-bc .gsl-w{max-width: 1510px;margin-left: auto;margin-right: auto;box-sizing: border-box;}.gsl-bc .gsl-faq-sec{max-width: 1255px;}@media (max-width: 1024px){.gsl-bc .gsl-w{max-width: 1490px;}.gsl-bc .gsl-faq-sec{max-width: 1235px;}}.gsl-bc .block_hero{padding-bottom: 0;}.gsl-bc .block_hero .container-hero.gsl-hero{padding-top: 210px;padding-bottom: 68px;min-height: 0;height: auto;}@media (max-width: 1023px){.gsl-bc .block_hero .container-hero.gsl-hero{padding-top: 132px;padding-bottom: 40px;}}.gsl-bc a{text-decoration: none;}.gsl-bc a:hover{opacity: 0.88;}.gsl-bc .gsl-faq{border-bottom: 1px solid #E4E8EF;}.gsl-bc .gsl-faq summary{list-style: none;cursor: pointer;padding: 16px 0;display: flex;align-items: flex-start;gap: 14px;}.gsl-bc .gsl-faq summary::-webkit-details-marker{display: none;}.gsl-bc .gsl-faq summary:focus-visible{outline: 2px solid #2E5BE8;outline-offset: 4px;border-radius: 4px;}.gsl-bc .gsl-faq summary > span{flex: 1;font-family: 'Poppins',sans-serif;font-size: 16px;font-weight: 600;color: #22384F;line-height: 1.45;}.gsl-bc .gsl-faq summary:hover > span{color: #B8362A;}.gsl-bc .gsl-faq summary svg{flex-shrink: 0;margin-top: 3px;transition: transform 180ms ease;}.gsl-bc .gsl-faq[open] summary svg{transform: rotate(180deg);}.gsl-bc .gsl-faq .gsl-faq-a{font-family: 'Poppins',sans-serif;font-size: 15px;line-height: 1.65;color: #4A5B6B;padding: 0 34px 20px 0;}.gsl-bc [id]{scroll-margin-top: 180px;}@media (max-width: 1023px){.gsl-bc [id]{scroll-margin-top: 120px;}}@media (max-width: 860px){.gsl-bc .gsl-bandeau{grid-template-columns: 1fr !important;gap: 16px !important;}.gsl-bc .gsl-bandeau > div{padding: 16px 0 0 !important;border-left: 0 !important;border-top: 1px solid rgba(255,255,255,0.18);}.gsl-bc .gsl-bandeau > div:first-child{border-top: 0;padding-top: 0 !important;}.gsl-bc .gsl-duo{grid-template-columns: 1fr !important;gap: 28px !important;}}@media (max-width: 600px){.gsl-bc .gsl-faq .gsl-faq-a{padding-right: 0;}.gsl-bc a[style*=\"padding: 15px 24px\"],.gsl-bc a[style*=\"padding: 14px 22px\"],.gsl-bc a[style*=\"padding: 14px 20px\"],.gsl-bc a[style*=\"padding: 13px 18px\"]{align-self: stretch !important;width: 100%;box-sizing: border-box;text-align: center;white-space: normal !important;}.gsl-bc h1{font-size: 27px !important;}}.gsl-bc .gsl-form-slot{background: #fff;border-radius: 14px;padding: 24px;min-width: 0;}.gsl-bc .gsl-form-slot input[type=\"text\"],.gsl-bc .gsl-form-slot input[type=\"email\"],.gsl-bc .gsl-form-slot input[type=\"tel\"],.gsl-bc .gsl-form-slot select,.gsl-bc .gsl-form-slot textarea{background: #F4F5F9;border: 1px solid #E4E8EF;border-radius: 8px;max-width: 100%;}.gsl-bc .gsl-form-slot input[type=\"submit\"],.gsl-bc .gsl-form-slot button[type=\"submit\"]{background: #2E5BE8;color: #fff;font-family: 'Poppins',sans-serif;font-size: 15px;font-weight: 600;padding: 15px 20px;border: 0;border-radius: 9px;width: 100%;}@media (max-width: 600px){.gsl-bc .gsl-form-slot{padding: 18px;}}<\/style>\n<div class=\"gsl-bc\" style=\"font-family: Poppins, system-ui, sans-serif; color: #22384F; background: #fff;\">\n<section class=\"block_hero gsl-hero-wrap\">\n<div class=\"container-hero gsl-hero ph\">\n<div class=\"row\">\n<div style=\"display: flex; flex-direction: column;\">\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-size: 10.5px; letter-spacing: 0.14em; text-transform: uppercase; color: #fff; margin-bottom: 14px;\">Your system, our team<\/div>\n<h1 style=\"margin: 0 0 16px; font-size: clamp(27px, 3.4vw, 40px); line-height: 1.12; letter-spacing: -0.03em; font-weight: 700; color: #fff; text-wrap: balance;\">Microsoft Business Central Support: Help, Training and Takeover of Your System<\/h1>\n<p style=\"margin: 0 0 26px; font-size: 16.5px; line-height: 1.6; color: #fff; max-width: 58ch;\">Already using Microsoft Business Central? Groupe SL takes over support, updates and training. If you want, we can also look after the rest of your IT.<\/p>\n<div style=\"display: flex; gap: 18px; flex-wrap: wrap; align-items: center;\">\n<a href=\"#bilan\" style=\"background: #2E5BE8; color: #fff; font-size: 15px; font-weight: 600; padding: 15px 24px; border-radius: 10px;\">Request an assessment of your Business Central<\/a>\n<a href=\"#bilan\" style=\"font-size: 14.5px; font-weight: 700; color: #fff; border-bottom: 1.5px solid rgba(255,255,255,0.55);\">Talk to a consultant \u2192<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"ph\" style=\"background: #16222E; padding-top: 30px; padding-bottom: 30px;\">\n<div class=\"gsl-bandeau row\" style=\"display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); align-items: start;\">\n<div style=\"padding: 0 22px 0 0; \">\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-weight: 500; font-size: 9.5px; letter-spacing: 0.13em; text-transform: uppercase; color: #F6861F; margin-bottom: 7px;\">Our consultants<\/div>\n<div style=\"font-size: 14px; line-height: 1.45; color: #fff;\">Microsoft Dynamics certified, in Quebec<\/div>\n<\/div>\n<div style=\"padding: 0 22px 0 22px; border-left: 1px solid rgba(255,255,255,0.18);\">\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-weight: 500; font-size: 9.5px; letter-spacing: 0.13em; text-transform: uppercase; color: #F6861F; margin-bottom: 7px;\">Takeover<\/div>\n<div style=\"font-size: 14px; line-height: 1.45; color: #fff;\">Fast, structured takeover by our team<\/div>\n<\/div>\n<div style=\"padding: 0 22px 0 22px; border-left: 1px solid rgba(255,255,255,0.18);\">\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-weight: 500; font-size: 9.5px; letter-spacing: 0.13em; text-transform: uppercase; color: #F6861F; margin-bottom: 7px;\">Options<\/div>\n<div style=\"font-size: 14px; line-height: 1.45; color: #fff;\">Monthly plan or bank of hours<\/div>\n<\/div>\n<div style=\"padding: 0 0 0 22px; border-left: 1px solid rgba(255,255,255,0.18);\">\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-weight: 500; font-size: 9.5px; letter-spacing: 0.13em; text-transform: uppercase; color: #F6861F; margin-bottom: 7px;\">What\u2019s covered<\/div>\n<div style=\"font-size: 14px; line-height: 1.45; color: #fff;\">Troubleshooting, updates, training and customization<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ph pv-68 gsl-w\" style=\"display: flex; flex-direction: column; gap: 20px;\">\n<h2 style=\"margin: 0; font-size: clamp(22px, 2.5vw, 30px); line-height: 1.2; letter-spacing: -0.02em; font-weight: 700; color: #22384F;\">What Business Central Support Covers<\/h2>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(255px, 100%), 1fr)); gap: 16px;\">\n<div style=\"background: #F4F5F9; border-radius: 14px; padding: 22px; font-size: 15px; line-height: 1.6; color: #22384F;\">Support plans tailored to your company<\/div>\n<div style=\"background: #F4F5F9; border-radius: 14px; padding: 22px; font-size: 15px; line-height: 1.6; color: #22384F;\">Resolving blockers: invoicing, shipping, month-end close, access<\/div>\n<div style=\"background: #F4F5F9; border-radius: 14px; padding: 22px; font-size: 15px; line-height: 1.6; color: #22384F;\">Help with the two annual Business Central updates<\/div>\n<div style=\"background: #F4F5F9; border-radius: 14px; padding: 22px; font-size: 15px; line-height: 1.6; color: #22384F;\">Ongoing training for your teams, in groups or one on one, including when a new employee joins<\/div>\n<div style=\"background: #F4F5F9; border-radius: 14px; padding: 22px; font-size: 15px; line-height: 1.6; color: #22384F;\">Customization when the system needs to follow your processes<\/div>\n<\/div>\n<\/div>\n<div class=\"gsl-slxtexo\" style=\"margin-top: 56px; background: #16222E; padding: 52px 24px;\">\n  <div style=\"max-width: 900px; margin: 0 auto; display: flex; flex-direction: column; gap: 18px;\">\n    <p style=\"margin: 0; font-family: 'IBM Plex Mono', monospace; font-weight: 500; font-size: 10.5px; letter-spacing: 0.14em; text-transform: uppercase; color: #F6861F;\">Groupe SL x Texo<\/p>\n    <h2 style=\"margin: 0; font-size: clamp(22px, 2.5vw, 30px); line-height: 1.2; letter-spacing: -0.02em; font-weight: 700; color: #fff; max-width: 34ch;\">Your Business Central, in the Hands of Two Microsoft Partners from Quebec<\/h2>\n    <p style=\"margin: 0; font-size: 16.5px; line-height: 1.65; color: #fff; max-width: 78ch;\">Support for your Business Central is provided by a single team, formed by Groupe SL and Texo, two Microsoft partners from Quebec. It brings together Dynamics 365 Business Central certified consultants, IT security specialists who watch over your access rights and your data and a user support team already in place, which answers IT requests from many Quebec companies every day, in English and French. You get the capacity of a large integrator and the service of a local team.<\/p>\n    <a class=\"gsl-slxtexo-cta\" href=\"#bilan\" style=\"align-self: flex-start; background: #2E5BE8; color: #fff; font-size: 15px; font-weight: 600; padding: 15px 24px; border-radius: 10px; margin-top: 6px;\">Request an assessment of your Business Central<\/a>\n  <\/div>\n<\/div>\n<div class=\"ph pv-68 gsl-w\" style=\"display: flex; flex-direction: column; gap: 20px;\">\n<h2 style=\"margin: 0; font-size: clamp(22px, 2.5vw, 30px); line-height: 1.2; letter-spacing: -0.02em; font-weight: 700; color: #22384F;\">The Situations We Resolve Most Often<\/h2>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(275px, 100%), 1fr)); gap: 16px;\">\n<div style=\"border: 1px solid #E4E8EF; border-left: 4px solid #D4552E; border-radius: 12px; padding: 22px;\">\n<h3 style=\"margin: 0 0 8px; font-size: 17px; font-weight: 700; color: #22384F;\">An error is blocking an operation<\/h3>\n<div style=\"font-size: 14.5px; line-height: 1.6; color: #4A5B6B;\">An invoice will not go out or a shipment refuses to post. You call us and a certified consultant takes the case.<\/div>\n<\/div>\n<div style=\"border: 1px solid #E4E8EF; border-left: 4px solid #EE8033; border-radius: 12px; padding: 22px;\">\n<h3 style=\"margin: 0 0 8px; font-size: 17px; font-weight: 700; color: #22384F;\">An update changed how something behaves<\/h3>\n<div style=\"font-size: 14.5px; line-height: 1.6; color: #4A5B6B;\">Microsoft releases two major updates per year. We check what affects your customizations and your extensions.<\/div>\n<\/div>\n<div style=\"border: 1px solid #E4E8EF; border-left: 4px solid #F5AE4E; border-radius: 12px; padding: 22px;\">\n<h3 style=\"margin: 0 0 8px; font-size: 17px; font-weight: 700; color: #22384F;\">A new employee needs training<\/h3>\n<div style=\"font-size: 14.5px; line-height: 1.6; color: #4A5B6B;\">Training built around their role and their screens, one on one or in a group, when you need it.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ph pv-68\" style=\"background: #F4F5F9;\">\n<div class=\"row\" style=\"display: flex; flex-direction: column; gap: 22px;\">\n<h2 style=\"margin: 0; font-size: clamp(22px, 2.5vw, 30px); line-height: 1.2; letter-spacing: -0.02em; font-weight: 700; color: #22384F;\">Changing Business Central Partners<\/h2>\n<p style=\"margin: 0; font-size: 16.5px; line-height: 1.65; color: #4A5B6B; max-width: 78ch;\">Yes, you can change support partners without reimplementing. Your system and your data stay in place.<\/p>\n<div style=\"display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1.25fr); gap: 36px; align-items: start;\" class=\"gsl-duo\">\n<div style=\"background: #fff; border-radius: 14px; padding: 24px; display: flex; flex-direction: column; gap: 13px;\">\n<div style=\"font-size: 16px; font-weight: 700; color: #22384F;\">Signs that it is time to change<\/div>\n<div style=\"display: flex; flex-direction: column; gap: 10px;\">\n<div style=\"display: flex; gap: 10px; align-items: flex-start;\"><span style=\"width: 6px; height: 6px; border-radius: 50%; background: #D4552E; margin-top: 7px; flex-shrink: 0;\"><\/span><span style=\"font-size: 14.5px; line-height: 1.55; color: #4A5B6B;\">Requests take too long and you do not know where they stand<\/span><\/div>\n<div style=\"display: flex; gap: 10px; align-items: flex-start;\"><span style=\"width: 6px; height: 6px; border-radius: 50%; background: #D4552E; margin-top: 7px; flex-shrink: 0;\"><\/span><span style=\"font-size: 14.5px; line-height: 1.55; color: #4A5B6B;\">The same problems keep coming back<\/span><\/div>\n<div style=\"display: flex; gap: 10px; align-items: flex-start;\"><span style=\"width: 6px; height: 6px; border-radius: 50%; background: #D4552E; margin-top: 7px; flex-shrink: 0;\"><\/span><span style=\"font-size: 14.5px; line-height: 1.55; color: #4A5B6B;\">Every request turns into a development project<\/span><\/div>\n<div style=\"display: flex; gap: 10px; align-items: flex-start;\"><span style=\"width: 6px; height: 6px; border-radius: 50%; background: #D4552E; margin-top: 7px; flex-shrink: 0;\"><\/span><span style=\"font-size: 14.5px; line-height: 1.55; color: #4A5B6B;\">Microsoft updates break something every time<\/span><\/div>\n<div style=\"display: flex; gap: 10px; align-items: flex-start;\"><span style=\"width: 6px; height: 6px; border-radius: 50%; background: #D4552E; margin-top: 7px; flex-shrink: 0;\"><\/span><span style=\"font-size: 14.5px; line-height: 1.55; color: #4A5B6B;\">Your partner does not understand your industry<\/span><\/div>\n<\/div>\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-size: 10.5px; letter-spacing: 0.06em; color: #7E90A3; margin-top: 4px;\">Source: MSDynamicsWorld, 2026<\/div>\n<\/div>\n<div style=\"display: flex; flex-direction: column; gap: 14px;\">\n<div style=\"font-size: 16px; font-weight: 700; color: #22384F;\">How the transition works<\/div>\n<div style=\"display: flex; flex-direction: column; gap: 12px;\">\n<div style=\"background: #fff; border-radius: 12px; padding: 20px; display: flex; gap: 16px; align-items: flex-start;\">\n<span style=\"font-family: 'IBM Plex Mono', monospace; font-size: 11px; font-weight: 500; letter-spacing: 0.1em; color: #fff; background: #B8362A; border-radius: 6px; padding: 5px 9px; flex-shrink: 0;\">01<\/span>\n<div><div style=\"font-size: 16px; font-weight: 700; color: #22384F; margin-bottom: 5px;\">Assessment<\/div><div style=\"font-size: 14.5px; line-height: 1.55; color: #4A5B6B;\">Our consultants document the configuration, extensions, customizations and open requests.<\/div><\/div>\n<\/div>\n<div style=\"background: #fff; border-radius: 12px; padding: 20px; display: flex; gap: 16px; align-items: flex-start;\">\n<span style=\"font-family: 'IBM Plex Mono', monospace; font-size: 11px; font-weight: 500; letter-spacing: 0.1em; color: #fff; background: #D4552E; border-radius: 6px; padding: 5px 9px; flex-shrink: 0;\">02<\/span>\n<div><div style=\"font-size: 16px; font-weight: 700; color: #22384F; margin-bottom: 5px;\">Plan<\/div><div style=\"font-size: 14.5px; line-height: 1.55; color: #4A5B6B;\">What is taken over as is, what is corrected, in what order.<\/div><\/div>\n<\/div>\n<div style=\"background: #fff; border-radius: 12px; padding: 20px; display: flex; gap: 16px; align-items: flex-start;\">\n<span style=\"font-family: 'IBM Plex Mono', monospace; font-size: 11px; font-weight: 500; letter-spacing: 0.1em; color: #fff; background: #EE8033; border-radius: 6px; padding: 5px 9px; flex-shrink: 0;\">03<\/span>\n<div><div style=\"font-size: 16px; font-weight: 700; color: #22384F; margin-bottom: 5px;\">Takeover<\/div><div style=\"font-size: 14.5px; line-height: 1.55; color: #4A5B6B;\">A date, a point of contact, and support begins.<\/div><\/div>\n<\/div>\n<\/div>\n<p style=\"margin: 0; font-size: 15px; line-height: 1.6; color: #22384F; background: #fff; border-radius: 12px; padding: 18px 20px;\">The transition is clear, structured and without interruption to your operations. The terms are settled with you before it begins.<\/p>\n<a href=\"#bilan\" style=\"align-self: flex-start; background: #2E5BE8; color: #fff; font-size: 15px; font-weight: 600; padding: 15px 24px; border-radius: 10px;\">Request an assessment of your Business Central<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"ph pv-68 gsl-w\" style=\"display: flex; flex-direction: column; gap: 16px;\">\n<h2 style=\"margin: 0; font-size: clamp(22px, 2.5vw, 30px); line-height: 1.2; letter-spacing: -0.02em; font-weight: 700; color: #22384F;\">A Single Point of Service for Your ERP and Your IT, If You Want It<\/h2>\n<p style=\"margin: 0; font-size: 16.5px; line-height: 1.65; color: #4A5B6B; max-width: 78ch;\">When an invoice will not go out, the problem may come from Business Central, from Outlook or from an access right. If you also entrust your IT to Groupe SL, you call one number and we find where it comes from. If you prefer to keep your IT provider, Business Central support also works on its own.<\/p>\n<a href=\"https:\/\/www.groupesl.com\/en\/turnkey-it-services\/managed-it-services\/\" style=\"font-size: 15px; font-weight: 700; color: #B8362A; border-bottom: 1.5px solid rgba(184,54,42,0.4); align-self: flex-start;\">See our managed IT services \u2192<\/a>\n<\/div>\n<div class=\"ph pv-68 gsl-w\" style=\"display: flex; flex-direction: column; gap: 20px;\">\n<h2 style=\"margin: 0; font-size: clamp(22px, 2.5vw, 30px); line-height: 1.2; letter-spacing: -0.02em; font-weight: 700; color: #22384F;\">Growing Your Business Central<\/h2>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(265px, 100%), 1fr)); gap: 16px;\">\n<div style=\"border: 1px solid #E4E8EF; border-radius: 14px; padding: 22px; display: flex; flex-direction: column; gap: 10px;\">\n<div style=\"font-size: 16px; font-weight: 700; color: #22384F;\">Extensions<\/div>\n<div style=\"font-size: 14.5px; line-height: 1.6; color: #4A5B6B;\">Continia, Tasklet and Insight Works, implemented and supported by the same team.<\/div>\n<a href=\"https:\/\/www.groupesl.com\/en\/microsoft-business-central\/#extensions\" style=\"font-size: 14px; font-weight: 600; color: #B8362A; margin-top: auto;\">See the extensions \u2192<\/a>\n<\/div>\n<div style=\"border: 1px solid #E4E8EF; border-radius: 14px; padding: 22px; display: flex; flex-direction: column; gap: 10px;\">\n<div style=\"font-size: 16px; font-weight: 700; color: #22384F;\">Customizations and reports<\/div>\n<div style=\"font-size: 14.5px; line-height: 1.6; color: #4A5B6B;\">So the system follows your processes.<\/div>\n<\/div>\n<div style=\"border: 1px solid #E4E8EF; border-radius: 14px; padding: 22px; display: flex; flex-direction: column; gap: 10px;\">\n<div style=\"font-size: 16px; font-weight: 700; color: #22384F;\">Copilot and Power BI<\/div>\n<div style=\"font-size: 14.5px; line-height: 1.6; color: #4A5B6B;\">Microsoft\u2019s analytics and assistance features, connected to your data.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"bilan\" data-anchor=\"1\" class=\"ph pv-68\" style=\"background: linear-gradient(135deg, #B8362A 0%, #D4552E 38%, #EE8033 68%, #F5AE4E 100%);\">\n<div class=\"row\" style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(290px, 100%), 1fr)); gap: 36px; align-items: start;\">\n<div style=\"display: flex; flex-direction: column; gap: 16px;\">\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-size: 10.5px; letter-spacing: 0.14em; text-transform: uppercase; color: #fff; margin-bottom: -4px;\">A consultant will answer you<\/div>\n<h2 style=\"margin: 0; font-size: clamp(22px, 2.5vw, 30px); line-height: 1.2; letter-spacing: -0.02em; font-weight: 700; color: #fff;\">Request an Assessment of Your Business Central<\/h2>\n<p style=\"margin: 0; font-size: 16px; line-height: 1.6; color: #fff;\">Our consultants document your configuration, your extensions and your open requests, then show you what can be taken over as is and what needs to be corrected.<\/p>\n<div style=\"border-top: 1px solid rgba(255,255,255,0.3); padding-top: 16px; display: flex; flex-direction: column; gap: 5px;\">\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-size: 10px; letter-spacing: 0.12em; text-transform: uppercase; color: #fff;\">Phone \u00b7 toll-free<\/div>\n<a href=\"tel:18777878093\" style=\"font-size: 21px; font-weight: 700; letter-spacing: -0.02em; color: #fff; border-bottom: 1.5px solid rgba(255,255,255,0.5); align-self: flex-start;\">1 877 787-8093<\/a>\n<div style=\"font-family: 'IBM Plex Mono', monospace; font-size: 9.5px; letter-spacing: 0.06em; color: #fff; margin-top: 3px;\">Mon to Fri, 7 a.m. to 6 p.m.<\/div>\n<\/div>\n<\/div>\n<div class=\"gsl-form-slot\">\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_8' ><div id='gf_8' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_8' id='gform_8'  action='\/en\/wp-json\/wp\/v2\/pages\/4924#gf_8' data-formid='8' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_8_19\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_19'><span class='gform-field-label__text'>Company<\/span><\/label><div class='ginput_container'><input name='input_19' id='input_8_19' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_8_19'>This 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class='gfield_label gform-field-label' for='input_8_3'><span class='gform-field-label__text'>Last name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_8_3' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_4\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_4'><span class='gform-field-label__text'>Company name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_8_4' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_6\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-standard gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_6'><span class='gform-field-label__text'>Phone number<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_6' id='input_8_6' type='tel' value='' class='large'  placeholder='(999) 999-9999'  aria-invalid=\"false\"   data-mask=\"(999) 999-9999\" \/><\/div><\/div><div id=\"field_8_7\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_7'><span class='gform-field-label__text'>Email address<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_7' id='input_8_7' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_8_10\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_10'><span class='gform-field-label__text'>Number of users<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_8_10' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select an option<\/option><option value='15 to 30 users' >15 to 30 users<\/option><option value='31 to 80 users' >31 to 80 users<\/option><option value='81 to 200 users' >81 to 200 users<\/option><option value='201 users or more' >201 users or more<\/option><\/select><\/div><\/div><div id=\"field_8_8\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_8'><span class='gform-field-label__text'>Tell us about your needs and goals<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_8_8' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_8_11\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_11'><span class='gform-field-label__text'>Where did you hear about us?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_11' id='input_8_11' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select an option<\/option><option value='Google Ads' >Google Ads<\/option><option value='Search results (Google)' >Search results (Google)<\/option><option value='LinkedIn' >LinkedIn<\/option><option value='Meta (Facebook or Instagram)' >Meta (Facebook or Instagram)<\/option><option value='ChatGPT' >ChatGPT<\/option><option value='Copilot' >Copilot<\/option><option value='Claude' >Claude<\/option><option value='Gemini' >Gemini<\/option><option value='Referral or recommendation' >Referral or recommendation<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_8_9\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><p>By submitting this form, you consent to our <a href=\"\/en\/privacy-policy\/\">privacy policy<\/a>.<\/p><\/div><div id=\"field_8_12\" class=\"gfield gfield--type-captcha gfield--input-type-captcha 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type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_8_17\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_17' id='input_8_17' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_8_18\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_18' id='input_8_18' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_8' 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monospace; font-size: 10.5px; letter-spacing: 0.14em; text-transform: uppercase; color: #A0361F;\">Our answers to your questions<\/div>\n<h2 style=\"margin: 0; font-size: clamp(22px, 2.5vw, 30px); line-height: 1.2; letter-spacing: -0.02em; font-weight: 700; color: #22384F;\">Frequently Asked Questions: Business Central Support<\/h2>\n<\/div>\n<div style=\"display: flex; flex-direction: column;\">\n<details class=\"gsl-faq\">\n<summary>\n<span>Can we change Business Central support partners?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">Yes, without reimplementing. Your system and your data stay in place. Only the team that supports you changes. Groupe SL starts with an assessment of the existing configuration and customizations.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>Do we have to migrate our data to change partners?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">No. The data stays in your Business Central environment, hosted by Microsoft. A change of support partner affects neither the data nor the configuration.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>How long does a transition to Groupe SL take?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">A few weeks, the time needed for the assessment, the plan and the takeover. The exact duration depends on the number of extensions and customizations in place. It is confirmed to you after the assessment.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>What happens during the transition?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">The transition takes place in three steps. First, our consultants assess the configuration, extensions, customizations and open requests. Next, we establish the plan with you, meaning what is taken over as is, what is corrected and in what order. Finally, we set a takeover date and a point of contact. Support then begins. Your operations do not stop.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>Does support cover Business Central updates?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">Yes. Microsoft releases two major updates per year, in April and October. Before each one, we check what affects your customizations and your extensions. We then correct what needs to be corrected.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>What is the response time?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">The response time is agreed with you when the support plan is signed, based on how critical your operations are. Blockers that stop invoicing or shipping are handled first.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>Is support provided in English and French?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">Yes, by a team in Quebec, in Montreal and Quebec City. Service is offered in English as well as French, by Microsoft Dynamics certified consultants.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>Do we have to entrust our IT to Groupe SL to get Business Central support?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">No. Business Central support can be taken on its own and you keep your IT provider. If you prefer a single point of service, Groupe SL can also take charge of Microsoft 365, security, infrastructure and user support, with one place to go for service.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>Does support cover extensions such as Continia and Tasklet?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">Yes. Continia, Tasklet and Insight Works are part of what Groupe SL implements and supports, just like Business Central itself.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>Can you optimize an existing implementation?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">Yes. The assessment often reveals processes that are still manual, reports that were never built and extensions that would fix a known pain point. We set priorities with you.<\/div>\n<\/details>\n<details class=\"gsl-faq\">\n<summary>\n<span>How much does Business Central support cost?<\/span>\n<svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#B8362A\" stroke-width=\"2.4\" stroke-linecap=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n<\/summary>\n<div class=\"gsl-faq-a\">We offer two options: a monthly plan or a bank of hours used as requests come in. The choice depends on the number of users, the extensions in place and the level of guidance you want. 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