{"id":1901,"date":"2024-08-07T11:07:20","date_gmt":"2024-08-07T15:07:20","guid":{"rendered":"https:\/\/groupesl.wpengine.com\/company\/faq\/"},"modified":"2025-07-22T15:53:50","modified_gmt":"2025-07-22T19:53:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.groupesl.com\/en\/company\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\r\n    <section class=\"block block_hero pb-68 half-height\">\r\n        <div class=\"container container-hero ph\">\r\n            <div class=\"row row-hero\">\r\n                <div class=\"content-hero\">\r\n                                            <span\r\n                            class=\"hero-label subtitle t-white pb-17 mb-17\">Groupe SL<\/span>\r\n                                                                <div class=\"hero-title\"><h1                                class=\"t-white t-h1\">Frequently asked questions<\/h1><\/div>\r\n                                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n            <\/section>\r\n    \n\n    <section class=\"block block_faq no-bg\">\n        <div class=\"container ph pb-68 bottom-top\">\n            <div class=\"row\">\n                <div class=\"content\">\n                    <div class=\"content-header\">\n                        \n                                                    <div class=\"title t-h2 t-center\">\n                                <h2 class=\"mb-34\">\n                                    About Groupe SL                                <\/h2>\n                            <\/div>\n                                            <\/div>\n\n                    <div class=\"faq-container bottom-top\">\n                                                    <div class=\"faq-items\">\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">How long have you been in business? <\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Groupe SL was founded by two passionate IT professionals. Gabriel Latour and St\u00e9phane Lortie first worked together in the early 2000s, a collaboration that quickly led to a strong friendship. When the opportunity arose to launch their own business in 2004, it was a natural next step. By combining their expertise in IT infrastructure and business development, they laid the solid foundation for a growth story that continues to this day.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What services do you offer?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>We offer all the IT services a business may need: full or partial IT environment management, cybersecurity, cloud services, project delivery, strategic guidance, and hardware sales or repair. Our mission: to become your trusted IT partner.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Who are your typical clients?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Groupe SL serves a diverse client base, with services tailored to specific needs. We work with small and medium-sized businesses of various sizes, specialized companies across multiple industries, professional organizations, educational institutions, public sector entities (including municipalities, regional county municipalities [RCMs], and para-municipal organizations), as well as non-profit organizations (NPOs), among others.<\/p>\n<p>Our customers come from Quebec and across Canada:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.groupesl.com\/en\/it-services-in-montreal\/\">IT services in Montr\u00e9al<\/a><\/li>\n<li><a href=\"https:\/\/www.groupesl.com\/en\/it-services-in-laval\/\">IT services in Laval<\/a><\/li>\n<li><a href=\"https:\/\/www.groupesl.com\/en\/it-services-longueuil\/\">IT services in Longueuil<\/a><\/li>\n<li><a href=\"https:\/\/www.groupesl.com\/en\/it-services-sherbrooke\/\">IT services in Sherbrooke<\/a><\/li>\n<li><a href=\"https:\/\/www.groupesl.com\/en\/south-shore-it-services\/\">IT services on the South Shore<\/a><\/li>\n<li><a href=\"https:\/\/www.groupesl.com\/en\/it-services-quebec\/\">IT services in Qu\u00e9bec<\/a><\/li>\n<\/ul>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <script>\n        jQuery(document).ready(function($){\n            $('.faq-item').on('click', function(){\n                $(this).toggleClass('active');\n            });\n            $('.faq-item').first().addClass('active');\n        });\n    <\/script>\n\n\n\n    <section class=\"block block_faq no-bg\">\n        <div class=\"container ph pb-68 bottom-top\">\n            <div class=\"row\">\n                <div class=\"content\">\n                    <div class=\"content-header\">\n                        \n                                                    <div class=\"title t-h2 t-center\">\n                                <h2 class=\"mb-34\">\n                                    IT Security                                <\/h2>\n                            <\/div>\n                                            <\/div>\n\n                    <div class=\"faq-container bottom-top\">\n                                                    <div class=\"faq-items\">\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">How do you protect your clients against ransomware?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>We combine the following measures:<\/p>\n<ul>\n<li>EDR solutions (next-generation antivirus)<\/li>\n<li>Local and cloud backups<\/li>\n<li>Continuous system updates<\/li>\n<li>Proactive monitoring<\/li>\n<li>We focus on prevention and rapid response to minimize any risk of downtime.<\/li>\n<\/ul>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Do you offer protection against email attacks?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Yes. We implement the following measures:<\/p>\n<ul>\n<li>Email filtering (anti-spam\/anti-phishing)<\/li>\n<li>Email authentication protocols (SPF, DKIM, DMARC, etc.)<\/li>\n<li>Targeted training for your employees<\/li>\n<\/ul>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Do you provide cybersecurity training?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Absolutely. We offer:<\/p>\n<ul>\n<li>Personalized training<\/li>\n<li>Phishing simulations<\/li>\n<li>Educational materials for your teams<\/li>\n<\/ul>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What do you consider to be the main security vulnerability?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Humans. Even with the best technologies in place, a poor decision by an employee can compromise security. That\u2019s why ongoing awareness and training are essential.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What is an EDR?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>An EDR (Endpoint Detection and Response) is a security solution that monitors workstations in real time to detect and neutralize threats before they can cause damage.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <script>\n        jQuery(document).ready(function($){\n            $('.faq-item').on('click', function(){\n                $(this).toggleClass('active');\n            });\n            $('.faq-item').first().addClass('active');\n        });\n    <\/script>\n\n\n\n    <section class=\"block block_faq no-bg\">\n        <div class=\"container ph pb-68 bottom-top\">\n            <div class=\"row\">\n                <div class=\"content\">\n                    <div class=\"content-header\">\n                        \n                                                    <div class=\"title t-h2 t-center\">\n                                <h2 class=\"mb-34\">\n                                    Managed IT Services                                <\/h2>\n                            <\/div>\n                                            <\/div>\n\n                    <div class=\"faq-container bottom-top\">\n                                                    <div class=\"faq-items\">\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What is an MSP?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>An MSP (Managed Services Provider) is an IT service provider that takes care of the full or partial management of your technology environment. At Groupe SL, we handle the monitoring, support, maintenance, and optimization of your IT systems under predefined service agreements.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Do you offer 24\/7 monitoring?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Yes, we provide 24\/7 continuous monitoring using professional tools, with alerts and responses based on the severity of the incident.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What are co-managed IT services?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Co-managed IT services allow your business to retain control over specific IT tasks while delegating others to us. We operate as an extension of your internal team.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Do you offer resource or staff outsourcing services?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Yes, we offer several options:<\/p>\n<ul>\n<li>Full or partial outsourcing<\/li>\n<li>On-site or remote resource placement<\/li>\n<li>Scheduled courtesy visits<\/li>\n<\/ul>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Can we choose which tasks to keep in-house?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Absolutely. Our co-managed model is flexible and designed to meet your specific needs. We tailor our services to fit your resources, goals, and budget.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <script>\n        jQuery(document).ready(function($){\n            $('.faq-item').on('click', function(){\n                $(this).toggleClass('active');\n            });\n            $('.faq-item').first().addClass('active');\n        });\n    <\/script>\n\n\n\n    <section class=\"block block_faq no-bg\">\n        <div class=\"container ph pb-68 bottom-top\">\n            <div class=\"row\">\n                <div class=\"content\">\n                    <div class=\"content-header\">\n                        \n                                                    <div class=\"title t-h2 t-center\">\n                                <h2 class=\"mb-34\">\n                                    Projects                                <\/h2>\n                            <\/div>\n                                            <\/div>\n\n                    <div class=\"faq-container bottom-top\">\n                                                    <div class=\"faq-items\">\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What types of projects do you handle?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>We manage a variety of projects such as onboarding, cloud migrations, cybersecurity enhancements, and infrastructure upgrades.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Do you offer project planning services?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Yes. We support our clients in the strategic planning of their IT, including infrastructure, security, licensing, renewals, and more.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What tools do you use for project management?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>We rely on professional project management and technical documentation tools, specifically designed for the IT services industry. These solutions allow us to plan project phases, track progress in real time, and document every intervention in a structured way.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <script>\n        jQuery(document).ready(function($){\n            $('.faq-item').on('click', function(){\n                $(this).toggleClass('active');\n            });\n            $('.faq-item').first().addClass('active');\n        });\n    <\/script>\n\n\n\n    <section class=\"block block_faq no-bg\">\n        <div class=\"container ph pb-68 bottom-top\">\n            <div class=\"row\">\n                <div class=\"content\">\n                    <div class=\"content-header\">\n                        \n                                                    <div class=\"title t-h2 t-center\">\n                                <h2 class=\"mb-34\">\n                                    Technical Support                                <\/h2>\n                            <\/div>\n                                            <\/div>\n\n                    <div class=\"faq-container bottom-top\">\n                                                    <div class=\"faq-items\">\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">How do technical support interventions take place?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Our technical support is available by phone and email, Monday to Friday, from 8:00 a.m. to 5:00 p.m. (Eastern Time). We also provide on-site interventions and emergency services outside regular business hours.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <script>\n        jQuery(document).ready(function($){\n            $('.faq-item').on('click', function(){\n                $(this).toggleClass('active');\n            });\n            $('.faq-item').first().addClass('active');\n        });\n    <\/script>\n\n\n\n    <section class=\"block block_faq no-bg\">\n        <div class=\"container ph pb-68 bottom-top\">\n            <div class=\"row\">\n                <div class=\"content\">\n                    <div class=\"content-header\">\n                        \n                                                    <div class=\"title t-h2 t-center\">\n                                <h2 class=\"mb-34\">\n                                    Strategy and Management                                <\/h2>\n                            <\/div>\n                                            <\/div>\n\n                    <div class=\"faq-container bottom-top\">\n                                                    <div class=\"faq-items\">\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What is your approach to IT infrastructure management?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>We provide proactive and personalized management of your IT infrastructure, with real-time monitoring and maintenance, along with preventive intervention programs to help avoid downtime.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Do you offer strategic guidance?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>We support you in the planning and evolution of your technology environment, ensuring it effectively aligns with your business priorities. Through regular meetings, technology assessments, and ongoing strategic oversight, we help you make informed decisions and anticipate your organization\u2019s future needs.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What topics are covered during annual reviews?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>The annual review is a comprehensive assessment of all services delivered and planned. This exercise includes:<\/p>\n<ul>\n<li>A look back at the previous year<\/li>\n<li>A renewal and upgrade plan for your IT infrastructure<\/li>\n<li>Financial analysis<\/li>\n<li>License and access management review<\/li>\n<li>Technology health assessment<\/li>\n<li>Planning for future IT investments<\/li>\n<\/ul>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <script>\n        jQuery(document).ready(function($){\n            $('.faq-item').on('click', function(){\n                $(this).toggleClass('active');\n            });\n            $('.faq-item').first().addClass('active');\n        });\n    <\/script>\n\n\n\n    <section class=\"block block_faq no-bg\">\n        <div class=\"container ph pb-68 bottom-top\">\n            <div class=\"row\">\n                <div class=\"content\">\n                    <div class=\"content-header\">\n                        \n                                                    <div class=\"title t-h2 t-center\">\n                                <h2 class=\"mb-34\">\n                                    Hardware Sales and Management                                <\/h2>\n                            <\/div>\n                                            <\/div>\n\n                    <div class=\"faq-container bottom-top\">\n                                                    <div class=\"faq-items\">\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">Do you sell hardware?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Yes, we offer:<\/p>\n<ul>\n<li>Sales of professional IT hardware<\/li>\n<li>Repair and maintenance services<\/li>\n<li>Software licenses (Microsoft, antivirus, etc.)<\/li>\n<\/ul>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                            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