{"id":1731,"date":"2024-04-26T15:25:17","date_gmt":"2024-04-26T19:25:17","guid":{"rendered":"https:\/\/groupesl.wpengine.com\/managed-it-services\/services-soutien-technique\/"},"modified":"2026-01-06T16:01:32","modified_gmt":"2026-01-06T21:01:32","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.groupesl.com\/en\/turnkey-it-services\/technical-support\/","title":{"rendered":"IT Support"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\r\n    <section class=\"block block_hero pb-68 \">\r\n        <div class=\"container container-hero ph\">\r\n            <div class=\"row row-hero\">\r\n                <div class=\"content-hero\">\r\n                                            <span\r\n                            class=\"hero-label subtitle t-white pb-17 mb-17\">Groupe SL<\/span>\r\n                                                                <div class=\"hero-title\"><span                                class=\"t-white t-h1\">Enjoy peace of mind with our 24\/7 corporate IT support<\/span><\/div>\r\n                                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                    <div class=\"container container-bandeau bottom-top ph\">\r\n                <div class=\"row pt-68\">\r\n                    <div class=\"bandeau t-center\">\r\n                        <div class=\"bandeau-content p-68\">\r\n                            \r\n                                                                                                    <div class=\"bandeau-title\"><h1 class=\"t-h1\">\r\n                                        IT Support &#038; Helpdesk Services<\/h1>\r\n                                    <\/div>\r\n                                                            \r\n                            <div class=\"bandeau-description\"><p>At Groupe SL, we understand that IT breakdowns and malfunctions can seriously affect the efficiency of your business operations. That&#8217;s why we offer reliable and versatile 24\/7 helpdesk support services. Our specialized managed IT services and IT outsourcing teams are always ready to respond to your needs, whether by phone, on-site or in an emergency, to keep your business operations running smoothly.<\/p>\n<p>Care to discuss your business issues with Groupe SL?<\/p>\n<\/div>\r\n                                                            <a href=\"https:\/\/www.groupesl.com\/en\/contact\/\" class=\"btn btn-primary\">\r\n                                    Talk to our team                                <\/a>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <\/section>\r\n    \n\n\n    <section class=\"block block_tabs pt-68 mt-68 pb-68 \">\n        <div class=\"container container-tabs ph\">\n            <div class=\"row\">\n                <div class=\"content\">\n\n                                            <div class=\"section-title\">\n                            <h2 class=\"t-h2 t-center\">\n                                IT helpdesk support: fast and informed responses                            <\/h2>\n                        <\/div>\n                    \n                    \n                                            <div class=\"tabs mt-34\">\n                            <div class=\"tabs-toggle-wrap\">\n                                <div class=\"tabs-toggle mb-34 bottom-top\">\n                                    <button class=\"tab-btn active\" data-tab=\"secure-remote-it-support\">Secure remote IT support<\/button><button class=\"tab-btn \" data-tab=\"on-site-technical-support\">On-site technical support<\/button><button class=\"tab-btn \" data-tab=\"emergency-technical-support\">Emergency technical support<\/button><button class=\"tab-btn \" data-tab=\"supplementary-resource\">Supplementary Resource<\/button>                                <\/div>\n                            <\/div>\n\n                            <div class=\"tabs-items-container pb-34 bottom-top\">\n                                                                    <div class=\"tabs-item active\" data-tab=\"secure-remote-it-support\">\n                                        <div class=\"tabs-content\">\n                                            <div class=\"tabs-content-inner p-68\" style=\"background-image: url(https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/04\/illustration-support-info.png);\">\n                                                                                                    <div class=\"title\">\n                                                        <h3 class=\"mb-34\">\n                                                            Secure remote IT support                                                        <\/h3>\n                                                    <\/div>\n                                                \n                                                                                                    <div class=\"tabs-content\"><p>Your computer system is acting up, and you need help from a technician now. Groupe SL provides remote technical support by phone or email, Monday to Friday, 8 a.m. to 5 p.m. EST. We guarantee no waiting time \u2013 you can speak directly to an IT technician who will answer your questions and help you out. Optimize your productivity by trusting Groupe SL with your company&#8217;s <a href=\"https:\/\/www.groupesl.com\/en\/managed-it-services\/strategic-it\/\">IT strategy<\/a> and IT operations.<\/p>\n<\/div>\n                                                \n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                        <div class=\"tabs-item \" data-tab=\"on-site-technical-support\">\n                                        <div class=\"tabs-content\">\n                                            <div class=\"tabs-content-inner p-68\" style=\"background-image: url(https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/05\/illustration-11.svg);\">\n                                                                                                    <div class=\"title\">\n                                                        <h3 class=\"mb-34\">\n                                                            On-site technical support                                                        <\/h3>\n                                                    <\/div>\n                                                \n                                                                                                    <div class=\"tabs-content\"><p>In some situations, you may need a technician to check your entire <a href=\"https:\/\/www.groupesl.com\/en\/managed-it-services\/infrastructure\/\">IT infrastructure<\/a> on-site. Groupe SL will send qualified multidisciplinary technicians straight to your offices. Our team can complete new equipment installations, proactive diagnostics, system set-up and optimization, and more. You can also schedule IT system maintenance checks to keep your infrastructures running smoothly. Feel confident knowing you can count on the support of a team of experts anytime, to help you understand and effectively manage your corporate IT.<\/p>\n<\/div>\n                                                \n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                        <div class=\"tabs-item \" data-tab=\"emergency-technical-support\">\n                                        <div class=\"tabs-content\">\n                                            <div class=\"tabs-content-inner p-68\" style=\"background-image: url(https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/05\/illustration-1-1.svg);\">\n                                                                                                    <div class=\"title\">\n                                                        <h3 class=\"mb-34\">\n                                                            Emergency technical support 24 hours a day, 7 days a week                                                        <\/h3>\n                                                    <\/div>\n                                                \n                                                                                                    <div class=\"tabs-content\"><p>Computer emergencies never happen at a good time. Beyond regular remote or on-site technical assistance, Groupe SL also provides 24\/7 emergency technical support to answer questions and solve problems. We\u2019ll help with major breakdowns, urgent requests, connection problems or equipment downtime, and more. You can count on Groupe SL to provide the corporate IT support you need, just when you need it most.<\/p>\n<\/div>\n                                                \n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                        <div class=\"tabs-item \" data-tab=\"supplementary-resource\">\n                                        <div class=\"tabs-content\">\n                                            <div class=\"tabs-content-inner p-68\" style=\"background-image: url(https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/05\/illustration-15.svg);\">\n                                                                                                    <div class=\"title\">\n                                                        <h3 class=\"mb-34\">\n                                                            Supplementary Resource                                                        <\/h3>\n                                                    <\/div>\n                                                \n                                                                                                    <div class=\"tabs-content\"><p>Need IT expertise quickly? We provide specialists in technical support, system and network administration, project management, and more. Book our resources based on your needs \u2014 whether to cover a replacement, accelerate a project, or fill a skill gap within your team.<\/p>\n<\/div>\n                                                \n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                <\/div>\n                        <\/div>\n                    \n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <script>\n        jQuery(document).ready(function($){\n            \/\/ Add 'active' class to the first tab button and tab item\n            $('.tabs-toggle button:first-child').addClass('active');\n            $('.tabs-item:first-child').addClass('active');\n\n            \/\/ Toggle functionality\n            $('.tabs-toggle button').on('click', function(){\n                var tab_id = $(this).attr('data-tab');\n                $('.tabs-toggle button').removeClass('active');\n                $('.tabs-item').removeClass('active');\n                $(this).addClass('active');\n                $(\".tabs-item[data-tab='\"+tab_id+\"']\").addClass('active');\n            });\n        });\n    <\/script>\n\n\n\n<section class=\"block block_grid-1 pv-68 \">\n    <div class=\"container ph\">\n        <div class=\"row\">\n            <div class=\"content flex-content left-right\">\n                <div class=\"left-col col\">\n                    <div class=\"img-container\">\n                        <img decoding=\"async\" src=\"https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/04\/temporary.png\" alt=\"\">\n                    <\/div>\n                <\/div>\n                <div class=\"right-col col\">\n                    <div class=\"grid-container\">\n                        <h2 class=\"pb-34 t-center\">Why choose Groupe SL\u2019s IT helpdesk support?<\/h2>\n\t\t\t\t\t\t                        <div class=\"cases-container\">                                    <div class=\"case mt-34\">\n                                        <div class=\"case-header\">\n                                            <img decoding=\"async\" src=\"https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/04\/icone-reactivite.svg\" alt=\"Responsiveness\">\n                                            <div class=\"case-title\"><span class=\"t-h3\">Responsiveness<\/span><\/div>\n                                        <\/div>\n                                        <div class=\"case-content\">\n                                            <div class=\"case-text\"><p>Our remote IT helpdesk support is fast, with zero waiting times.<\/p>\n<\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"case mt-34\">\n                                        <div class=\"case-header\">\n                                            <img decoding=\"async\" src=\"https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/04\/icone-personnalisation.svg\" alt=\"Customization\">\n                                            <div class=\"case-title\"><span class=\"t-h3\">Customization<\/span><\/div>\n                                        <\/div>\n                                        <div class=\"case-content\">\n                                            <div class=\"case-text\"><p>We offer 100% personalized on-site technical support.<\/p>\n<\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"case mt-34\">\n                                        <div class=\"case-header\">\n                                            <img decoding=\"async\" src=\"https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/04\/icone-disponibilite.svg\" alt=\"Availability\">\n                                            <div class=\"case-title\"><span class=\"t-h3\">Availability<\/span><\/div>\n                                        <\/div>\n                                        <div class=\"case-content\">\n                                            <div class=\"case-text\"><p>Our emergency technical support is available 24\/7.<\/p>\n<\/div>\n                                        <\/div>\n                                    <\/div>\n                                                                    <div class=\"case mt-34\">\n                                        <div class=\"case-header\">\n                                            <img decoding=\"async\" src=\"https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/04\/icone-expertise.svg\" alt=\"Expertise\">\n                                            <div class=\"case-title\"><span class=\"t-h3\">Expertise<\/span><\/div>\n                                        <\/div>\n                                        <div class=\"case-content\">\n                                            <div class=\"case-text\"><p>We have a team of experts dedicated to meeting all your IT needs\u200b\u200b.<\/p>\n<\/div>\n                                        <\/div>\n                                    <\/div>\n                                <\/div>                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n    \n\n    \n    <section class=\"block block_cta-2 pv wave left\">\n        <div class=\"container ph\">\n            <div class=\"row\">\n                <div class=\"content flex-content opacity\">\n\n                    <div class=\"left-col col\">\n                        <div class=\"row-top case\">\n                                                            <div class=\"title\">\n                                    <h2 class=\"mb-34\">\n                                        Choose peace of mind: choose Groupe SL                                    <\/h2>\n                                <\/div>\n                                                    <\/div>\n\n                        <div class=\"row-bottom case\">\n                                                            <img decoding=\"async\" class=\"icon\" src=\"https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/04\/icone-cta.svg\" alt=\"\">\n                            \n                                                            <div class=\"content\"><p>At Groupe SL, we offer managed IT services for optimal maintenance and management of your IT assets. Our team of specialized remote and on-site IT support technicians is dedicated to meeting the needs of any business. We offer custom IT support so you can benefit from efficient and secure IT management.<\/p>\n<\/div>\n                                                    <\/div>\n                    <\/div>\n\n                    <div class=\"right-col col case\">\n                        <div class=\"img-container\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.groupesl.com\/wp-content\/uploads\/2024\/04\/illustration-cta.png\" alt=\"\">\n                                                    <\/div>\n\n                        <div class=\"wrapper\">\n                                                            <div class=\"text\"><p>To learn more about how we can meet the specific requirements of your IT environment, or to discuss career opportunities within your company, contact us today. Our customer service team is ready to help you reach your IT goals and guarantee the security and efficiency of your management systems.<br \/>\nContact us today to explore how our managed IT services can be tailored to the needs of your unique IT environment to help your business thrive.<\/p>\n<\/div>\n                            \n                                                            <a href=\"https:\/\/www.groupesl.com\/en\/contact\/\" class=\"btn btn-primary\">\n                                    Contact-us !                                <\/a>\n                                                    <\/div>\n                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\r\n    <section class=\"block block_cta-3 block_cta-service pb\">\r\n        <div class=\"container ph\">\r\n            <div class=\"row\">\r\n                <div class=\"content infolettre-cta\">\r\n                    <div class=\"col\">\r\n                        <div class=\"cta-title\"><span class=\"t-h2 t-white\">Looking for a new IT supplier?<\/span><\/div>\r\n                        <div class=\"cta-content\"><p>Schedule a 30-minute assessment with our experts to:<\/p>\n<ul>\n<li>review your current IT environment.<\/li>\n<li>discuss current issues.<\/li>\n<li>understand your future needs.<\/li>\n<li>confirm if and how SL Group can help.<\/li>\n<\/ul>\n<\/div>\r\n                        <div class=\"cta-button mt-38\">\r\n                                                    <\/div>\r\n                    <\/div>\r\n                   <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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<div class=\"content\">\n                    <div class=\"content-header\">\n                                                    <div class=\"label t-center mb-17\">\n                                <span class=\"subtitle\">\n                                    Our answers to your questions                                <\/span>\n                            <\/div>\n                        \n                                                    <div class=\"title t-h2 t-center\">\n                                <h2 class=\"mb-34\">\n                                    Frequently Asked Questions                                <\/h2>\n                            <\/div>\n                                            <\/div>\n\n                    <div class=\"faq-container bottom-top\">\n                                                    <div class=\"faq-items\">\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What problems do you solve with your IT support?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>At Groupe SL, we solve a multitude of IT problems. From simple password resets to more complex issues such as hardware failures or network problems, our experienced team intervenes efficiently, whether remotely or on-site.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">What is your IT support mission?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Our mission is clear: to respond rapidly to any technical difficulties and keep your business running smoothly. Our IT support ensures your productivity and customer satisfaction by keeping your IT infrastructure running smoothly.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">How does your IT support boost my business?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>Reliable IT support prevents critical downtime and improves productivity. By delegating IT management to Groupe SL, you can concentrate fully on your core business, while gaining in performance and efficiency.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                                    <div class=\"faq-item case\">\n                                        <div class=\"faq-question\">\n                                                                                            <h3 class=\"question\">How do you set up your IT support?<\/h3>\n                                                                                        <div class=\"icon\"><svg width=\"13\" height=\"7\" viewBox=\"0 0 13 7\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M1.30762 1L6.30762 6L11.3076 1\" stroke=\"#496785\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n<\/div>\n                                        <\/div>\n\n                                                                                    <div class=\"faq-reponse\">\n                                                <div class=\"reponse\"><p>To get started with our IT support, we first assess your specific needs. Following this analysis, we deploy a customized plan including monitoring, maintenance and emergency support tailored to your business. Our aim is to integrate our services smoothly and efficiently into your business processes.<\/p>\n<\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <script>\n        jQuery(document).ready(function($){\n            $('.faq-item').on('click', function(){\n                $(this).toggleClass('active');\n            });\n            $('.faq-item').first().addClass('active');\n        });\n    <\/script>\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":3330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-1731","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Montreal IT Helpdesk Support | 24\/7 IT Support Services<\/title>\n<meta name=\"description\" content=\"Looking for fast and reliable enterprise IT support? 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