IT Support Designed for Quebec SMEs
Technical interruptions never happen at the right time. With our IT support services, you get continuous assistance—remotely, on-site, or in emergencies 24/7—to maintain your company’s performance and uptime.
Our specialized teams in managed IT services and outsourced support ensure fast, reliable service for your systems and users, with no delays or surprises.
Our IT Support Services for Businesses
Remote Technical Support
Get fast, direct access to our technicians for immediate solutions to your IT issues. Our remote technical support is available by phone, email, or through our client portal Monday to Friday, 8 a.m. to 5 p.m. EST. Our technicians can securely take control of your workstation within seconds to diagnose and resolve issues without the need to travel.
On-Site Technical Support
When an in-person intervention is required, our experts come directly to your office. We handle installation, replacement, and repair of equipment, as well as workstation setup and system optimization. Enjoy peace of mind knowing that our team of experts is always available to manage your IT efficiently—anywhere in Quebec.
24/7 Emergency IT Support
IT issues always happen at the worst time. With our 24/7 emergency support service, we’re by your side even outside regular hours. Whether it’s a critical outage, connectivity issue, server failure, or defective equipment, our team responds quickly to restore your operations when you need it most.
Temporary IT Staffing
Need a short-term backup or part-time IT technician? Our temporary IT resources integrate seamlessly into your team to fill staffing gaps or support specific projects in technical support, systems and network administration, project management, and more. Book our experts based on your needs—for replacements, project acceleration, or to add missing expertise to your team.
Why Choose Groupe SL for IT Support
Fast response, no waiting. Our local teams handle your requests from the very first minute.
Every business is unique. We tailor our support to your processes, tools, and priorities.
Our technicians are available 24/7 to ensure uninterrupted operations.
Our team brings years of experience managing and supporting complex IT infrastructures.
A Partnership That Simplifies Your Life
Our managed IT services and proactive technical support ensure continuous system monitoring, enhanced security, and stable performance day after day.
Plan a Free Consultation
Our experts will assess your IT environment, current challenges, and future needs to build a support plan tailored to your reality.
Schedule a 30-minute assessment with our experts to:
- review your current IT environment.
- discuss current issues.
- understand your future needs.
- confirm if and how SL Group can help.
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FAQ – IT Support
What is an IT support service?
Groupe SL’s IT support includes remote, on-site, and emergency technical assistance to ensure your IT systems remain available and perform optimally at all times.
Do you offer 24/7 IT support?
Yes. Our team is available 24 hours a day, 7 days a week to handle any IT emergency, including major outages and critical incidents.
What’s the difference between remote and on-site support?
Remote support allows our technicians to assist you instantly via a secure connection. On-site support is provided when a technician needs to physically visit your location for technical assistance.
What kinds of problems do you solve with IT support?
At Groupe SL, we handle a wide range of IT issues—from simple password resets to complex hardware failures and network outages. Our experienced team provides efficient support, whether remotely or on-site.
Do you provide temporary IT resources?
Yes. Groupe SL offers on-demand IT staffing solutions. Our technicians integrate into your team to handle short-term needs or specific projects.
How is IT support implemented?
To start, we assess your specific IT needs. Based on this analysis, we create a personalized support plan covering monitoring, maintenance, and emergency assistance tailored to your business. Our goal is to seamlessly integrate our services into your operations for maximum efficiency.